We are hiring an additional 3-4 full-time Customer Service Specialists to join a team of 10 hardworking VAs!
REQUIREMENTS:
– EXCELLENT written and verbal English communication skills
– 2+ years of Customer Service experience
– Internet speed of 10mbps download / 5mbps upload or faster
– Willingness to work full-time for us as your sole employer
– Willingness to work graveyard since the client follows Mountain Standard Time
– Have your own computer and noise-cancellation headset for calls
– MUST have backup internet and power
– Experience using a customer support ticketing system or ZENDESK is a PLUS
TASKS / RESPONSIBILITIES:
– Scheduling: Coordinate logistics for services with clients and technicians
– Chats/Calls/Emails: Respond to correspondences from customers and technicians throughout the day
– Account Management: Onboarding new clients and handling customer retention
– Content management: Uploading, downloading, and sharing large files to and from clients
PERKS:
– The pay will be determined based on your level of skill and the other people who apply for the job
– 7 days paid vacation leave and 7 days paid sick leave
– Other perks will be discussed once hired!
TO APPLY FOR THIS JOB
Send us a message here and change the subject line to “I am your next VA – [Insert the word TASKTETHER] – [Insert a ONE-WORD adjective to describe you]”.
Answer the following prompt below completely. If we decide to interview you there will be a video call interview between us so we can connect and see if there is a good fit.
Write the answers to the following prompts:
1) Explain why you want this position in 2-3 sentences.
2) How many years of Customer Service do you have? What do you like best in this role?
3) Describe your approach to helping solve someone’s problem.
4) What is your desired pay for this position
5) What makes you stand out amongst the other candidates
Make sure to follow all the steps above. Those who won’t be able to follow the above instructions on how to apply will not be entertained.
APPLY FOR THIS JOB:
Company: SMBC Marketing Solutions Representative Office
Name: TaskTether
Email: