Location: Anywhere in the Philippines (REMOTE)
Job Summary
This position is primarily responsible for answering phones and responding to emails requesting the cost or to schedule a home inspection. Post-scheduling activities including calling Realtors and Clients to secure access to the property, verifying appointment times, duration of appointment, etc.
Should have a strong internet connection with back and back up power source
Should have the equipment ( laptop and desktop of at least i5 and equivalent with a backup as a plus)
Supervisory Responsibilities
n/a
Duties/Responsibilities
Must have strong knowledge of home inspections or pest control treatments
Answering incoming calls requesting cost of a home inspection or pest control treatment
Actively listening to callers to determine what they are requesting and asking
Upsell customers to higher priced packages and/or services
Using scheduling software to set the home inspection or pest control appointment
Use Google maps to determine driving distance between inspections
Become very familiar with the locality service area map to determine if a requested appointment is within the service area.
Growth Activities
Social Media Marketing and Management
Requires Skills
Very good speaking voice with little accent, strong warmth and sincerity, and pleasant to listen to
Very good verbal communication skills
Able to think quickly
Able to listen and ascertain exactly what the caller is requesting
Standard desktop skills (Microsoft Office, Google suite (docs, sheets, etc.)
Able to persuade customers to higher-priced packages and services by adding value and overcoming objections.
Should be a strong influencer and results-oriented
Proven track record of being strongly self-motivated and goal-oriented
Should have a very strong positive self-image and secure in who they are and be unafraid to challenge peers and supervisors without feeling threatened.
Education and Experience
Senior High School Degree or Equivalent
Previous call center experience is a plus
Virtual Assistant Experience is a plus
Real Estate VA Experience is a plus
Home Inspection Experience is a VA plus but not required
Physical Requirements
Must be fluent in English
Must be able to sit for long periods (hours) at a time
Must have good eyesight to read computer screens
Must have good hearing
APPLY FOR THIS JOB:
Company: Mr. Supply Chain
Name: Dee Hernandez
Email: