VA Short Term Rental Property Manager/Ops support

• Job Title: Short Term Rental Manager/Operations support **DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE EXTENSIVE EXPERIENCE WITH OWNERREZ**
• Location: Work from home.
• Company Background: Australian based short term property management company with 30+ properties
Software platforms/programs we use: Airbnb, VRBO, OwnerRez, Our own website, Pricelabs, Turno, Trello, Microsoft Office One Drive & Canva, Watsapp

• Job Description & Responsibilities:
– All guest communication & provide helpful information to reservation inquiries
-Guest screening: Use questions, experience, and insight to screen out questionable prospects.
-Reservations management – alter, extend, confirm, send special offers or reservation adjustments as needed – check and co-ordinate Turno cleaning tasks accordingly
-OwnerRez – You must have OwnerRez experience to manage reservations & calculate reservation quotes. Customize messaging templates and triggers. Create new listings including copy and ensure all settings for integration with VRBO and Airbnb are correct.
-Customer service: Provide excellent customer service and communications with existing guests
-Cleaning management: Schedule and coordinate with cleaning crew via Turno and raise any issues via Watsapp/Trello
-Maintenance coordination: Create tasks for any maintenance
-Manage Listings: Update pricing and availability on Pricelabs
-Create new listings and review and improve listings across all platforms: Airbnb, and VRBO
-Reporting / Tracking: Update guests/team for bin collection days; and provide support to operations team
-Reviews management: review guests and respond to reviews from guests
-Process Improvement: establish and improve procedures that clearly and concisely document all aspects of the work and propose and implement improvements to streamline and automate the work
-Other: assignments as needed to support business goals/ operations team

• Job Requirements
-Home Office
-Setup – complete, well organized, and dedicated home office setup without outside noise or distraction. Reliable and fast desktop computer.
-Reliable – reliable power and internet required. Backup systems required.
-Hours and Availability as agreed
-Must be able to work some hours on weekend to support guest communication as needed
-Full-time, minimum 35 hrs per week
-Core hours: Monday to Friday: 30 hours per week 8:00am to 11am and again 2pm-4pm + 1 hr in evening +8.00 WST time
-After hours support: M-F, one hour per day (5 hours per week) as needed to support guest communication during the evening
-Weekend hours: 4 hours per week as needed for booking requests and support guest communication (hours to be agreed)
-Be fully focused on this job. No other jobs or freelance work

Experienced:
-Very experienced expert in Airbnb and OwnerRez management (essential) & VRBO required
-Experience with Quickbooks and OwnerRez integration
-Also experience with Pricelabs, Turno, Trello, Microsoft Office One Drive & Canva, Watsapp
-Communication Expert: excellent written communication skills and customer service
-Available: Be available to respond to guest inquiries in a timely manner
-Process Oriented: Focused on establishing and documenting efficient processes.
-Problem Solver: must be an expert at the software and job role. Overcome any challenges by first reviewing all software help articles, google search solutions, inquire with the software customer service, etc before raising the issue to management. When a challenge arises that requires manager input, team members should strive to always propose solutions and never to just pass along open ended problems.