VA with Social Media Support Experience

We are seeking a Virtual Assistant with Social Media Support experience who will work to support our company in the overall day-to-day activities, as well as perform certain marketing and business development duties.

If you enjoy creating innovative solutions and strategies to solve problems, there’s a good chance you’re a fit for our team! As a fast-growing, internet-based company, we have a smart, passionate work environment that gives you the freedom and opportunity to excel and advance.

Below are some of the responsibilities a Virtual assistant is expected to assume in their position:

– Provides overall support that the company may need on a daily basis
– Gaining full understanding and in-depth knowledge of our products, policies, customer policies and guidelines
– Curating aesthetic Facebook and Instagram pages that follow the brand pallet/vibe.
– Reposting TikToks, Reposting customer posts, Posting UGC pictures and creating on brand graphics
– Keeping up with comments on all platforms. Your duties include blocking/hiding spam comments, responding to customers’ inquiries, queries, and complaints via social media, managing the company’s social media visibility, and reviewing social media campaigns. The primary objective is to build and maintain positive relationships with customers. This includes answering tickets to Gorgias if they are Social Media related
– Building and executing social media strategy through competitive and audience research
– Reviewing and moderating all user-generated content within comments, images, links, videos, audios, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience
– Monitors and responds to direct messages, comments, and tagged media across various social media platforms while following community guidelines of each platform
– Collects user generated content and stores them in the appropriate drive folders. This includes reaching out to people who gives us 5-star review and see if they wanted to do a collab and gathering content from customers/people who post pictures wearing our product and who post comments giving us excellent reviews
– Service Community Admin accounts, processing emails and complaints, escalating when necessary. You may uncover situations beyond customer complaints or questions and escalate them to higher level representatives.
– Collects, documents, and relays information on customer complaints and producing reports on relevant moderation statistics, issues and outcomes
– Regularly feedback insights gained from community moderation into the Social Media team. This includes creating weekly reports with what customers in Social Media are saying (positive and negative) what are the usual complains from the comments or DMS
– Building a community through fun and engaging posts/event and researching ways on how we can expand and execute this
– Moderating communities in social networking sites, including Facebook, Twitter, and other social media platforms, and adapting methodology where appropriate to ensure that the brand tone of voice is consistent and to keep our customers satisfied
– Responding to and following up with queries from any communication channel to provide prospects with prompt and professional information on our products while deploying soft sales skills proactively and ensuring all quires are fulfilled on time
– Aligning with the rest of the team on campaigns and selling or marketing standards and methodologies to support our business goals
– Making reports on relevant moderation statistics, issues, and outcomes to have cumulative data to track the performance. Keeping track of the community moderation insights to provide feedback to the Social Media Team regularly
– Monitoring all information and news related to the industry and the company to anticipate potential issues
– Monitoring web statistics such as unique visitors, page views, and repeat visitors to help determine advertising effectiveness
– Coordinating with other team members to develop strategies for engaging users with content on social media sites