Vacation Rental Management Virtual Assistant

We are a vacation rental management company seeking a Virtual Assistant to join our growing company with exciting growth potential.

Responsibilities/Expectations –
Guest Management/ Customer Service
– Customer support messages, in-calls, and outcalls to guests.
– Claim filing, tracking, invoicing, and reporting
– Guest Reviews
– Track Lease Agreements and signatures
– Airbnb Resolutions
– Guest Screening
– Reservation Management
– Review CCTV

Cleaner Management
– Review cleaner photos
– Coordinate cleaning turnovers
– Monitor and order supplies
– Schedule deep cleans
– Coordinate maintenance tickets between turns

Listing Management
– Create and maintain property listings on Airbnb and VRBO
– Listing Optimization
– Create property descriptions
– Create floor plans
– Create House Manuals and Guidebooks
– Marketing on facebook and instagram

Vendor Management
– Schedule and manage contractors, gardeners, handyman

Admin tasks
– Bookkeeping with Quickbooks
– Manage owner’s calendar
– Create weekly report on various tasks associated with short term rentals
– Create SOP’s

Ideal Candidate
– Possess critical thinking skills and able to deal with difficult guests
– Detailed-oriented, organized, quick learner
– Motivated self-starter with a positive can-do attitude and a high level of personal integrity and business ethics who drives in a collaborative team environment
– Desire to grow with a start up company

Education and Experience
– A minimum of a College Degree
– At least 2 years of Airbnb Property Management or Airbnb Customer Support experience
– At least 2 years of Virtual Assistant or Work from Home Experience

Required Skills & Other Requirements
– Be available on the computer for 6 hours Thursday-Monday (flexible)
– Be available to answer guest messages and email from 8 AM to 7 PM EST Thursday-Monday
– Customer Service Skills/Communication
– Typing Speed: 60 WPM
– Fast Internet
– Backup internet during outage
– Bookkeeping experience (Quickbooks)
– Smart cell phone
– Marketing experience (CANVA) for social media advertisement

Apply here: Click to view/NDZzz4B6XcxarEkR9
Applicants will only be reviewed and considered if you apply on the link above