Vacation Rental Property Management Virtual Assistant

We are looking to hire an amazing Virtual Assistant to assist with our Airbnb and VRBO portfolio of 50+ short term rental properties that we are managing. We’re looking for a self-starter that works hard, takes initiative and knows how to problem solve, with great customer service. As an Airbnb Virtual Assistant, you will manage various aspects of our Airbnb listings, ensuring high standards of guest satisfaction and smooth operations. Your role will involve handling communication with guests, managing bookings, coordinating with cleaning services, and maintaining up-to-date listings.

Job Responsibilities:
1. Manage guest communications, including inquiries, bookings, and post-stay reviews.
2. Coordinate with cleaning and maintenance services to ensure properties are well-maintained.
3. Update and optimize Airbnb listings to enhance visibility and attract bookings.
4. Handle booking confirmations, cancellations, and modifications.
5. Provide excellent customer service to ensure a positive guest experience.
6. Monitor guest feedback and implement improvements based on reviews.
7. Maintain accurate records of bookings, payments, and guest interactions.
8. Assist with setting competitive pricing and managing availability calendars.

Requirements:
1. Proven experience in managing Airbnb or other short-term rental listings.
2. Excellent communication and customer service skills.
3. Strong organizational and time-management skills.
4. Proficiency with Airbnb platform and other booking management tools.
5. Ability to handle multiple tasks and prioritize effectively.
6. Attention to detail and problem-solving skills.
7. Reliable internet and a computer
8. Must be willing to work December 24, December 25, December 31, and January 1

Tools
-Airbnb platform
-Property management software (e.g., Hospitable and Pricelabs)
-Communication tools (e.g., email, phone, Slack)
-Google Workspace (Docs, Excel, Folders, etc.)

Nice to Have Skills
-Experience with other short-term rental platforms (e.g., VRBO, AirBnB, Hospitable)
-General knowledge of the short term rental industry
-Marketing skills to enhance property listings.
-Experience in hospitality management.
-Basic knowledge of accounting and bookkeeping.

This job requires 40 hours/week (5 days a week, 8 hour shifts and working Pacific Coast Standard Time Zone between the hours of 8am to 10pm PST, we have two shifts that we are hiring to cover these hours, 23:00 – 07:00 OR 05:00 – 13:00 PHT. We provide paid time off for all Philippine Holidays with the exception of December 24, 25, 31 and January 1.

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