Xeniastays must be kept at 5-star-rent ready to be successful on the market, and the communications lead will be responsible for ensuring teams work together to reach that goal, and remain there consistently.
It’s crucial for our communications lead to possess the skills to analyze and resolve problems quickly, while under pressure, creating win-win solutions, while developing preventative strategies, as possible.
The candidate must have the necessary skills to analyze data related to the position, prepare reports, and update teams and leadership, on a regular basis.
Flexibility is a must, along with a commitment for doing what it takes to get the job done. Communications lead will be responsible for working with cleaning team, our maintenance team and tending to more complicated matters and emergencies/urgent matters, as they arise.
Responsibilities
– Respond to guest inquiries and manage reservations through various online platforms such as Airbnb, Guesty, and VRBO.
– Coordinate with housekeeping and maintenance teams to ensure timely turnover of rental properties.
– Manage payment processing and ensure timely collection of rental fees and create monthly P&L accounting reports
– Provide guests with detailed information about the rental properties and surrounding areas.
– Respond to guest complaints and concerns and resolve any issues in a timely and professional manner.
– Conduct research on the vacation rental market and competition to inform pricing and marketing strategies.
– Maintain accurate records of bookings, payments, and expenses.
– Assist in creating and implementing marketing campaigns for our properties.
– Communicate with guests before, during, and after their stay to ensure a seamless experience.
– Respond to guest inquiries, feedback, and complaints in a timely and professional manner.
– Provide guests with helpful information about the property, local area, and activities.
– Offer personalized recommendations to enhance their stay and encourage positive reviews.
– Collaborate with the marketing team to create guest communications that build loyalty and encourage repeat business and create content and post on xeniastays Instagram page.
Requirements:
– IQ Test, Disc Test Required, and English Test of C2
-At least 2 years of experience working for Airbnb and as a virtual assistant for a previous vacation rental company.
– Excellent written and verbal communication skills.
– Strong organizational skills and attention to detail and previous experience building SOP’s.
– Ability to multitask and work under pressure.
– Proficient in Microsoft Office, Guesty, Slack, , Airbnb, Google Suite, and various online booking platforms, email Management, Lead Generation/LinkedIn.
– Knowledge of the vacation rental industry is a plus.
– Available to work flexible hours, including weekends and holidays.
We are looking for a reliable and proactive virtual assistant who can work independently and contribute to the growth of our vacation rental management company. If you meet the requirements and are interested in this position, please submit your resume and a cover letter explaining why you would be a good fit for this role and email it to with Subject Being “Xeniastays”
Please answer the following questions
1)Why do you think you’d be a good fit for this job?
2)What do you enjoy about being in the hospitality role?
3)What is the longest time you’ve stayed with a company? What have you enjoyed with that company and what were things you hated?
4)What is your biggest strength and what is the skillset you want to grow in?
5)How do you like to handle conflict, as there are always conflict in relationships so what is the best way to resolve this with you?
Here is our website.
Job Types: Full-time
Pay: From $200 to start during training to $550 a month depending on experience
Benefits:
• Project based bonuses
Experience level:
• 2 years working for Airbnb and Vacation Rental Company
Shift:
Position 1
Sun-Thursday 10am-7pm pst
Position 2
Friday-Saturday 10am-10pm
APPLY FOR THIS JOB:
Company: Ross Insurance Brokers Inc
Name: Zev Forrest
Email: