VEHICLE SERVICE ADVISOR

We are looking for a Vehicle Service Advisor to work remotely for our UK-based vehicle MOT station and repair centre.

PLEASE ONLY APPLY FOR THIS JOB IF YOU HAVE EXTENSIVE AND PROVABLE EXPERIENCE AS A VEHICLE TECHNICIAN.

The role will be based around liaising with our UK-based customers and working in partnership with our office-based service manager.

This will include (but is not limited to);

– Booking customers into the workshop using our workshop management system
– Advising customers via phone, email or whatsapp
– Communicating with your UK colleagues regarding bookings, jobs and other work related matters
– Compiling estimates, jobsheets and invoices
– Ordering parts via our suppliers online ordering system
– Admistrative tasks such as ordering office and workshop supplies, and general paperwork upkeep.

HARD SKILLS REQUIRED:
– Experience in vehicle repairs and maintenance
– Experience in customer service and sales
– Excellent command of English, both verbal and written. Please note, many english speaking countries have localised colloquial terms. A candidate with more grasp of UK colloquialism would be preferred.
– Good IT skills, including use of Gmail, Google Work Suite.

SOFT SKILLS DESIRED
– A personable and friendly character with a friendly telephone manner
– A keen desire to develop themselves and learn further skills
– Quick thinking and able to problem solve utilising the tools available to them

EQUIPMENT REQUIRED
– Stong and stable internet connection with back up available if required
– High quality telephone headset with low background noise (private room is preferred if taking calls)
– Good spec PC

SALARY AND HOURS
– £4.00 P/H starting salary
– 6 Days a week – MON-SAT

ABOUT US
We are a 20 year established Vehicle Repair Centre based in Slough (post code SL1), United Kingdom. We are the best reviewed garage in our area with over 550 reviews. We service and repair many makes and models but tend to specilaise in BMW and the VAG group. We are also a DVSA/VOSA approved MOT testing station.

If you would like to join our team, please apply with a resume detailing your relevant experience. We would like to know what you can add to this role, and see evidence of you having done something similar (not necessarily remotely).

To show your adeptness we would like you to take a guess at which company we are based on the information we have provided in this description. Please let us know how you came to the conclusion.

We aren’t looking for the right answer, more to see your problem solving skills.