Versatile VA with Payment Management/Automation/Operations experience.

We’re looking for a versatile VA to help with payment management, finance, automation and operations. Please ensure you read through the end or you application will not be accepted.

BGE is a dynamic and innovative education company looking to make the best courses in the world. As we continue to expand and develop our business, we are seeking a talented and motivated Virtual Assistant to join our team.

We are looking for a Virtual Assistant to provide essential support across multiple departments, including Payment Processing, Customer Success Management (CSM), Sales, Marketing and more. This role plays a crucial part in maintaining the efficiency and effectiveness of our operations.

Some key responsibilities include, but are not limited to:
– Payment Details: Verify and check payment details to ensure accuracy and resolve discrepancies as needed.
– Card Chargebacks and Financial Information: Handle card chargebacks, process requests for financial information, and assist with financial inquiries.
– Sales Team Administration: Support the Sales team with various administrative tasks, such as document preparation, data entry, and report generation.
– Operations and Project Management tasks: being able to adapt and help out with automations, operations and manage projects.
– Slack Channel Creation: Create and manage Slack channels as required to facilitate team communication and collaboration.
– Refund Requests: Manage refund requests, ensuring they are handled promptly and in accordance with company policies.
– Escalations & General Support: Address customer and client escalations, working with the relevant teams to resolve issues effectively.
– Support Multiple Teams: Collaborate with the CSM, Sales, and Marketing teams to ensure the smooth flow of information and support their daily activities.
Qualifications:
– Proficient in English, both written and spoken.
– Exceptional attention to detail and accuracy.
– Ability to work in a fast-paced environment with tight deadlines.
– Strong sense of responsibility when handling sensitive information.
In addition to the qualifications mentioned above, the following skills and experiences are highly desirable for the role:
– Experience with Card Chargebacks: Previous experience in handling card chargebacks and disputes is a significant asset.
– Familiarity with Slack: Proficiency in Slack, including the creation and management of channels, is advantageous.
– Knowledge of HubSpot: Experience with HubSpot or similar CRM tools is a plus, as it can enhance your ability to support the Sales and Marketing teams.
– Zapier & Automation Skills: A strong understanding of automation tools like Zapier is highly desirable, as it can streamline various processes and tasks within the role.
– Ezypay Experience: Experience with Ezypay, a payment processing platform, is a valuable skill that can contribute to the efficiency of payment-related tasks.
This role offers exciting opportunities for growth and development within our company. As part of our team, you will have the chance to learn, contribute to our mission, and advance your career. We encourage innovation, creativity, and dedication to achieving excellence.
If you are an ambitious individual with a strong work ethic and a passion for contributing to a growing Education company, we want to hear from you.
Please submit your resume and a cover letter detailing your qualifications. Please let me know your location and also respond “COUNT ME IN” in your initial message so I know you’ve read until the end.