Veteran Appointment Setter

We are looking for a veteran healthcare appointment setter.

Someone who has been a phone appointment setter for a healthcare or wellness business that is used to to booking appointments daily.

We would like someone who does not have much of an accent and is self sustainable.

Please send us a recording of this script below:

Hi _______________, this is ______________ from Alpha Advantage health clinics, how are you?

The reason for the call today is I see that you reached out through Facebook to take advantage of our Insurance Covered IV Therapy offer.

Q1: Does that ring a bell?

Awesome! Well __________(Name) we specialize in Performance IV Therapy and Advanced
Wellness Solutions. We are basically a one stop shop for PEOPLE TO LOOK AND FEEL THEIR BEST AS THEY AGE!!

I was reaching out to ask you a couple of quick questions to see if we could get you pre qualified.

Q2: Do you mind if I ask you a couple of quick questions?

Pain Funnel

Q3: Great! So, what makes you think you might need an IV in the first place:

Q4: Got it and have you had an IV in the past:

Q5: (If Yes) – How did it work:

Q6: (If Yes) – Was it covered by insurance:

Got it well the good news is that our IVs can be completely covered by insurance at times. We just need to know a little bit more about your specific situation to understand if we can get them covered…

Q7: So do you mind telling me about your energy level on a scale of 1-10? (One = worst and ten = best) ______________

Q8: And do you feel fatigued and tired at times?: __________________________________________________________

Q9: Got it! Now who did you say your insurance is by chance?

Lakeway – BCBS, UHC, United, Cigna, Humana Baylor Sc0tt and White, Tricare
Plano – UHC, United, Humana & BCBC & CIGNA, Baylor Scott & White, Tricare
Stone Oak – United, Humana, BCBS & Cigna, Baylor Scott & White, Tricare
Got it well it looks like we are actually IN Network with your insurance currently. So you actually may qualify..
Q10: Tell me about your last checkup_________, when was the last time you where at the doctor:
Q11: Do you have a primary care provider currently by chance:
Q12: Awesome…. Well we are a full primary care clinic, so if when we do a really good job and you enjoy the process.
Is that something you would be interested in us managing by chance?
Great and a few last questions here..
Q13: Do you have stress and anxiety from time to time:
Q14: Do you have any other specific health goals like losing weight, longevity or building muscle by chance?
If so, what does that goal look like:
Q15: Is that something you would like to talk with our provider about by chance?
Q16: And are you taking any vitamins or supplements currently:
Well the good news is when you take vitamins and supplements only about 3?tually absorbs into your system. Meaning 97% of that supplement you are actually flushing down the toilet. Now with IV therapy it’s the exact opposite… Meaning you absorb 97% and only waste 3%. This is the best possible way to get vitamins into your body!
So if we can get you qualified it is truly a much more effective solution…
Q17: Do you have any other specific complaints we should be aware of:
Got it well it looks like based upon what you have told me… You should ACTUALLY PRE QUALIFY.. We just need to get you in front of one of our medical providers to have a quick evaluation and get your IV.
So let’s talk about next steps!!!
1st we need to set a time and date to have you come into the facility and get an IV
2nd we need to gather some insurance information to finalize your qualification
So, looking at the schedule we have some time today at ___________ and __________pm.
I know its short notice but do either of those times work by chance?
If no – What about tomorrow at _________ or _________ time. (Book with in 72 hours)

Now we do ask _____________ if you accept an invitation. You are taking it away from someone else who really needs it
so, if you are not able to make it will you please call and let us know?

Great well it looks like I have you booked for _______________pm at the ___________clinic location.

Could you grab a pen and write this down real quick.. The appointment is with Alpha Advantage at

Our location is: Use site specific chart

Now last step! We will go ahead and verify your insurance really quick. What is your DOB: ________________________

What is your insurance member ID: _______________________ Group Number: ________________________________
Also, we will not mail you anything but what is your actual address: ___________________________________________
So based upon your insurance It looks like your COST will be JUST your COPAY which is probably $25 – $35.00 So it looks like you are saving probably $300 compared to a normal performance IV COST.
So last steps here _____________
Great so we will add you to our system… You will receive an email from Kareo and IF YOU FILL OUT THE FORMS PRIOR TO GETTING HERE IT WILL SAVE YOU SOME TIME AND YOU WILL BE ABLE TO GO STRAIGHT IN TO YOUR APPOINTMENT.

Other than that EVERYTHING LOOKS GOOD TO GO ON OUR END. You look verified and good to go!

Do you have any questions for me by chance?

Well thank you soo much and we will see you at the ______________ facility on _____________

WELCOME TO ALPHA ADVANTAGE!!!