Virtual Admin Assistant needed now – 30 hours a week long term position for UK Company

Hi, thanks for checking out our job posting!

WHY YOU’LL LOVE WORKING WITH OUR COMPANY: HOT TUB HOLIDAYS

You will be a key member of the team, performing functions vital to the ongoing success of the company on a daily basis as well as side projects from time to time.

The right candidate can have a long career supporting me in my day to day activities and will be greatly appreciated for the impact that their role will have on the business.

We treat all employees with respect and dignity as we would expect to be treated ourselves and you would be part of a friendly team.

THE ROLE WE ARE HIRING FOR

You will be responsible for day to day communications with the guests via email and Online Travel Agencies such as Click to view and Airbnb.

Our guests order firewood and other extras for their stay with us and you would co-ordinate this with the guests and communicate these to the team on the ground so that they can make sure everyone has whatever they need to enhance their stay with us.

There will also be other administrative and research-based activities as the need arises.

You will be supporting me by making sure everything is running smoothly to free up my time to develop the business and take us to where we need to go, and also assisting with small tasks to support the growth of the business as the need arises.

Social media upkeep and marketing, using AI to create content where necessary/applicable.

DAILY TASKS

– Email correspondence with guests
– Maintenance of the Booking System and other tools such as pricing tools
– Maintenance of the Online Travel Agencies
– Communication of guest requirements to the team on the ground
– Social media upkeep – responding to messages from followers and marketing of the business as guided by me and generated by use if AI tools.
– Other administration tasks as required by the business
– Research tasks as directed by me on an ad hoc basis

We use a variety of online platforms each day but primarily Eviivo, which is a channel manager and bookings system. We also frequently use Airbnb and Click to view.

As the successful candidate develops into the role, they will be given access to systems such as Stripe as required, and Dext to support our bookkeeping each month. We will probably delegate responsibility for ordering supplies for site to the candidate in time and as such they will inherit responsibility for ensuring that all invoices and receipts for online purchases are added to Dext for this purpose.

THE IMPORTANCE OF THIS ROLE

This role is key to the success of our business. You will be supporting me directly and shielding me from day to day operations, which you will be responsible for maintaining, to enable me to focus on growth and development.

WHY WE’RE A GREAT PLACE TO WORK

We are one of the leading glamping sites in the area and have ambitious plans to expand and improve our already multi-award-winning business and take it to the next level.

As the business grows, so will your importance to the team and you will be integral to the smooth day to day running of the site as well as other tasks to keep you busy!

THE VALUES WE STAND BY

We are honest and caring
– We take great pride in our business and own our mistakes

We ‘Poke the Box’
– We are resourceful and proactive
– We understand that mistakes are part of the learning process

Above all, we are a Team
– We treat our team as family and everyone is highly valued

We are Positive
– We welcome feedback and use it as a guide for making future improvements
– We don’t say ‘we can’t’ do something, we ask ‘how can we?’
– We embrace technology
– We systemise or automate everything we can and are always looking to make efficiencies where practicable

PAY AND HOURS

The starting rate for this role will be: $4 starting however this would increase above $5,5 or more than $6 depending on how well you perform over time. There may be scope for professional qualifications in time and increased earnings as a result.

This position is available from the beginning of September.

This is a long term position.

Provisional Schedule Working Hours: This can vary depending on how much email traffic we get on a day to day basis. Guest emails can come in at any time of the day or night. We currently respond to them as quickly as is reasonably possible but the key thing is to have the extras for that day organized and communicated to the team on the ground by 10am GMT/BST, however further emails can be received throughout the day which may require urgent attention.

We ask that this be monitored just in case but no need to sit at a desk waiting for them to come in. Just check in from time to time outside of normal working hours.

Other tasks will be required which are less time sensitive and these can be discussed at the time. This would include ad hoc requests from me.

You will be available for approximately 30 hours a week but potentially more as demand dictates. This is approximately 3.5 hours a day, 6-7 days a week on average.

We offer one day’s paid leave for every 80 hours worked. This covers holiday/sick and public-holidays.
We would consider funding professional qualifications if we felt there would be value in this for the business

NOW THE IMPORTANT PART – HOW YOU CAN APPLY:

If this role sounds perfect for you then we’d love to hear from you!

Please click this link to complete a short application form to get started. I can’t wait to hear from you! Here’s the link:
Click to view/RiDpLzuGDcE6XnaZ7

We’ll get back to you within 2 working days of us closing the job applications. You don’t need to send your CV/Resume or covering letter at this time. We’ll request this from you if required.

Hot Tub Holidays Ltd