Virtual reception / Admin work for a busy tennis coach with 400+ students in Melbourne, Australia. When I go on the court, I can’t answer the phone and come home to many messages and missed calls. I would like a VA to answer the phone, email and SMS.
Common enquiries include
– I would like my child to join lessons. what lesson options are available.
– I can’t attend the lesson, can I book a makeup lesson
– can I change the day of my class
– I am travelling
– is class on today
These are very simple and easy questions to answer and our customers are friendly.
Volume is low, maybe 15 calls and 20-30 SMS per day.
Some other duties include
– following up on free trials and onboarding new customers
– changing a class and adjusting their invoice
– Upsell and Recommend doing a 2nd class.
– Follow up with inactive customers who may have been travelling to see if they want to join again.
Teams
We have 82 kids playing matches over the weekend. I need some help delegating some admin here. We use an app to check availability, and once a week, we need to check that the teams have enough players. We may need to call or text someone to fill in for a team that is short a player.
Social Media
Since the call volume is low, you could spend your spare time designing and posting on social media. You could also help map the customer journey, create email templates, and automate processes. I am just getting started with Notion to put all my processes into one place. i like to make lots of posters and banners. so a VA who also likes doing graphic design would enjoy this role. A tech-savvy VA would be helpful.
CRM
we use a software called i class pro as our CRM to manage our classes. Its easy to use and might only take a week to get the hang of it.
Hours
11am-7pm Melbourne time (Australian Eastern Standard Time) Monday to Friday
Pay rate is flexible depending on experience.
This is an enjoyable job, we get to make a real difference to our students, the work load is not huge.
If this sounds like the right career for you, then please apply.
Please answer the following question
what makes you the best fit for this role?
Are you available in these hours?
What rate would you be expecting?
APPLY FOR THIS JOB:
Company: in2tennis
Name: Luke Hodgkin
Email: