Virtual Administrative Assistant

Company Overview:
Join our innovative team dedicated to enhancing the operational success of restaurants. As a leading restaurant consultancy and food delivery service, we are committed to optimizing efficiency and increasing profitability for our partners. We are seeking a meticulous Virtual Administrative Assistant to support our dynamic team and contribute to our growth.

Job Summary:
As a Virtual Administrative Assistant, you will be instrumental in ensuring the accuracy and reliability of financial and operational data. Your role is crucial for providing actionable insights and maintaining precise records that help our restaurant partners thrive.

Key Responsibilities:
Platform Management: Work extensively with major food delivery platforms such as GrubHub, DoorDash, and UberEats.
Data Verification and Reporting: Maintain daily and weekly reporting books, verify transactions, and ensure alignment with each restaurant’s systems, including orders, tips, fees, and refunds.
Performance Analysis: Create detailed reports to demonstrate the financial benefits and savings for partners using our services.
Operational Oversight: Monitor restaurant platforms for commission rates, reviews, ratings, sales reports, refunds, and promotions.
Menu and Promotion Updates: Regularly update menus and manage promotional content, ensuring all information is current and accurate.
Insightful Reporting: Provide insights from platform trends and internal promotions to assist in strategic decision-making.
Technical Proficiency: Utilize special software required for data management and reporting; training will be provided.

Qualifications:
Technical Requirements: Reliable and fast internet connection, access to a modern computer (Mac preferred but PC acceptable), and a microphone for clear communications.
Experience: Previous experience in administrative roles, particularly in data management or a related field. Experience with restaurant or food service industry is a plus.
Skills: Strong proficiency in Microsoft Office and Excel, familiarity with cloud-based tools, excellent analytical, organizational, and communication skills.
Language: Excellent command of both written and spoken English.
Training: No prior experience with GrubHub, DoorDash, or UberEats necessary; comprehensive training will be provided.