Virtual Administrative Assistant

We are looking to continue to add rock stars to support our growth. You will be a key member of a growing team focused on the satisfaction of our clients with systems that drive revenue for our agency as well as serving our clients. We’re seeking an exceptional virtual administrative assistant to schedule calls, do follow up and help maintain open communication with new and existing clients.

This is NOT your average VA assistant role. We are looking for a GO-GETTER, success-driven, high energy, adaptable professional who is looking for a career with a fast-paced, expanding company with plenty of opportunities for growth. The ideal candidate is a person who supports the agency with excellent customer service with an eye on efficiency. This is an outstanding full-time opportunity for someone interested in a fun, fast-paced, and challenging environment. If you are looking to combine your communication and follow up skills with your administrative support experience to leverage a career in the industry, we want you on our team!

About Us:
• At our agency, we pride ourselves on offering state-of-the-art AI training and day to day lead management to our clients.
• With a commitment to excellence, we’re searching for a dedicated Virtual Administrative Assistant to join our team and help us maintain our reputation for premium service.

Key Responsibilities:
• Lead Management: Schedule, confirm, and manage appointment bookings using our digital platform.
• Communication: Answer inquiries via email, phone, and social media channels, providing knowledgeable responses about our company, pricing, and policies.
• Data Management: Update and maintain records, ensuring confidentiality and compliance with data protection regulations.
• Billing & Invoicing: Send out invoices, process payments, and follow up on outstanding bills.
• Reports & Analysis: Prepare weekly and monthly reports on appointment bookings, feedback, and other relevant metrics.
• Continuous Learning: Stay updated with the latest i technologies to better assist clients.

Required Behavioral Competencies:
• You’re hard-working and highly driven to work in an environment where success is rewarded.
• You demonstrate relentless persistence when facing adversity.
• You’re honest and demonstrate personal integrity.
• You have unique talents to add to our diverse team.
• Motivated, enthusiastic, self-starter who can work effectively both independently and in a team environment.
• Strong customer service skills, high emotional IQ, and resilience in a competitive marketplace.
• Highly personable and capable of building rapport with potential and prospective patients even over the phone.

Confidence and sense of humor, a huge plus!
• You are extremely organized and thrive in a fast-paced environment.
• You have the ability to be professional while allowing your personality to shine through.
• Strong analytical and problem-solving skills.
• Strong communication skills, open to training, and desire to win
• You have a positive attitude and high energy.

Qualifications:
• Proven experience as an administrative assistant.
• Proficiency in MS Office (MS Excel and MS Word, in particular) and knowledge of relevant software (e.g., client management software).
• Strong organizational skills with a problem-solving attitude.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Familiarity with the aesthetic industry is a plus.

What We Offer:
• A very competitive salary with performance-based bonuses
• Opportunity for professional growth within a prestigious Agency
• Continuous training and development

Interested candidates:
• Invited to send their resume, voice sample and a brief cover letter detailing their relevant experience
• Please use “Rockstar VA Application” as the subject line.
• Use Click to view/ to record a voice sample explaining why you are the best candidate for this position.
• Incomplete applications and failure to follow the above directions will result in rejection / deletion of your application.
• We look forward to speaking with you!!