Virtual Airbnb/Vacation Rental Manager

Job Overview:
We are seeking a Virtual Airbnb/Vacation Rental Manager to manage and oversee the day-to-day operations of our FOUR vacation rental properties. The successful candidate will be responsible for managing and optimizing the rental property listings, handling guest communications, ensuring guest satisfaction, managing property maintenance and repairs, and handling any issues that arise. This is a remote position and requires the ability to work during non-traditional hours and occasional weekends.

Responsibilities:

Manage vacation rental listings on Airbnb and other online booking platforms
Respond to inquiries, booking requests, and guest concerns in a timely and professional manner
Coordinate and schedule guest arrivals and departures, including key handoff and check-in procedures
Manage and maintain a cleaning and maintenance schedule to ensure that the properties are clean and in good condition at all times
Handle any guest complaints or issues that arise, including coordinating with the owners, property management, vendors or local authorities, as needed
Monitor and manage guest reviews and ratings, including addressing any negative feedback
Maximize rental income by optimizing listing pricing, occupancy, and guest satisfaction
Prepare and maintain accurate records and reports related to property management and maintenance
Keep up to date with industry trends and regulations

Requirements:

Proven experience as an Airbnb/Vacation Rental Manager or a similar role
Knowledge of Airbnb and other online booking platforms and their associated features
Excellent communication skills, both written and verbal
Strong customer service skills and the ability to handle and resolve guest complaints or issues
Familiarity with property management software and tools
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong organizational and time management skills
Ability to work independently and be self-motivated

Schedule:

All hours and days in California PT time.
Thursday – Monday
10:00 AM – 6:00 PM

If you have a passion for hospitality, are detail-oriented, and are committed to providing outstanding guest experiences, please submit your application for consideration.