Virtual Assisstent for airbnb and short term rental business

Job Title: Virtual Assistant

Hours: 9am to 5pm UK Time

Location: Remote

Job Description:

We are seeking a highly organized and reliable Virtual Assistant to join our team to manage various tasks related to our Airbnb property. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

Guest Communication: Serve as the primary point of contact for guests, responding promptly to inquiries, questions, and concerns via email, Airbnb messaging, and other communication channels.

Booking Management: Handle booking requests efficiently, ensuring accurate availability information, and facilitating the booking process seamlessly.

Maintenance Issue Reporting: Promptly report any maintenance issues or concerns to the appropriate personnel or service providers, ensuring quick resolution to maintain guest satisfaction.

WhatsApp Communications: Engage with guests and coordinate arrangements via WhatsApp, providing necessary information and assistance as required.

Check-In Details: Ensure that guests receive comprehensive check-in details well in advance of their arrival, including directions, access codes, and any other relevant information.

Calendar Management: Maintain an up-to-date calendar of bookings, ensuring accuracy and consistency across all platforms.

Guest Satisfaction: Proactively address any issues or concerns raised by guests to ensure a positive experience and excellent reviews.

Administrative Tasks: Assist with various administrative tasks as needed, including but not limited to data entry, filing, and documentation.

Requirements:

Excellent communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to work independently and efficiently manage time.
Proficiency in using Airbnb platform and other relevant booking systems.
Familiarity with WhatsApp and other messaging applications.
Prior experience in customer service or hospitality is preferred.
Must be available to work during UK business hours (9am to 5pm).
Reliable internet connection and access to necessary communication tools.
Benefits:

Remote work opportunity with flexible hours.
Opportunity to be part of a dynamic and growing team.