Virtual Assistant

Job Title: Virtual Assistant

Company: Hair Secret Salon (Full-Service Salon)

Hair Secret Salon is a full-service salon offering a wide range of beauty treatments, including hair, nails, microblading, eyelash extensions, makeup, hair extensions, ASMR, treatments, facials, and color corrections. We are seeking a Virtual Assistant to support our salon owner in managing various administrative tasks and enhancing client communication and bookings.

Location: Remote

Employment Type: Full-time

Responsibilities:
– Efficiently manage communication and appointment scheduling to support the salon owner’s time management.
– Handle phone calls, book appointments, and engage with clients on social media platforms.
– Utilize Vagaro, the online booking system, to schedule appointments and assign services to specific stylists.
– Act as a point of contact for clients, addressing inquiries, and escalating complaints or issues when necessary.
– Regularly check and promptly respond to client text messages, emails, voicemails, and social media messages.
– Assist in identifying and attracting new clients by proactively booking, upselling, and targeting prospects in the local area.

Qualifications:
– Proficient in appointment booking, ensuring appropriate service allocation and duration for each stylist.
– Familiarity with Vagaro or similar online booking systems is preferred (training will be provided).
– Excellent communication skills with the ability to handle conflicts professionally.
– Strong interpersonal and communication skills in English (written and verbal).
– Previous customer service experience is required.
– Interest in the beauty industry is desired.
– Availability from 9 am to 6 pm PST.
– Social media savvy, including knowledge of platforms like Yelp.
– Female candidates are preferred.
– Demonstrates a friendly, professional, and inviting demeanor.
– High school diploma or equivalent is required.
– 1-2 years of experience in a supervisory or leadership role.
– Basic computer skills, including proficiency in Microsoft Office applications (Outlook, Word, and Excel).
– Ability to multitask and perform well under pressure.
– Capable of establishing and maintaining positive relationships with salon visitors, clients, and vendors.
– Exhibits a strong sense of teamwork and adaptability to changing assignments.
– Respects the confidentiality of patrons, employees, and company information.
– Ability to work with moderate supervision.
– Reliable laptop or computer with necessary software and internet connectivity
– Headset for clear and effective communication

Note: This job description may not encompass all responsibilities and qualifications, but it provides an overview of the key aspects of the Virtual Assistant position at Hair Secret Salon.