Virtual Assistant

We are an outsourcing company that specializes in providing top-notch virtual assistant services to businesses across various industries. We pride ourselves on our commitment to excellence, professionalism, and delivering exceptional results for our clients. As we continue to grow, we are looking for dedicated and talented Virtual Assistants to join our team.

ESSENTIAL JOB FUNCTIONS

A. Operations
– Create a Customer journey map that defines the steps in lifecycle for Clients.
– Create a candidate journey map that defines the steps in lifecycle for prospective virtual assistants.

B. Communication
– Maintain business communication with colleagues inside and outside the company via the designated communication platforms including MS Outlook, text, the client’s proprietary app, and other technologies.
– Assist in developing and tracking a priority list of outstanding projects and to do items.
– Create a website for an agency for sourcing business process outsourcing (BPO) services.
– Include any necessary search engine optimization features.

C. Collateral Creation
– Create any necessary collateral to promote the brand such as short videos that describe the benefits of virtual assistants.

D. Project Management
– Schedule to do items for completion.
– Coordinate daily with stakeholders to track the status of projects.
– Coordinate meetings using zoom or other technologies.

E. Bookkeeping
– Maintain basic bookkeeping skills to assist the executive in tracking revenue for all electronic payments received for services using accounting software.
– Reconcile records between platforms.
– Send invoices weekly as directed.

F. Reporting
– Utilize excel template and input data from lead portal and other sources to prepare a weekly report in MS Excel on business activity, capture rate, and revenue.
– Prepare other preformatted reports as needed.

G. Training
– Document various operational processes and procedures employing best practices.
– Develop training documentation on such processes and procedures.

H. Other Duties as Assigned
– This job description is not designed to contain a comprehensive listing of all activities and responsibilities required to successfully perform the job. Duties, responsibilities and activities may change from time to time as needed. The Virtual Assistant will request modification of the job description upon any material change.

III. REQUIREMENTS

A. Character – The Virtual Assistant must demonstrate the following abilities:
– Work independently with minimal oversight.
– Honest
– Punctual
– Dependable

B. Learn and Use Technology
– The Virtual Assistant must be proficient in utilizing technology and committed to learning new computer programs to perform job functions including MS Outlook, MS Word, and MS Excel.

C. Communication Skills
– The Virtual Assistant must communicate effectively in English (written and orally.)

D. Competencies
– Organizational Skill
– Attention to Detail
– Customer Service
– Problem Solving
– Proficient in MS Office 365, and related software
– Proficient in QuickBooks

E. Physical Demands
– While performing the essential job functions, this position requires the ability to efficiently operate a personal computer. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and prolonged periods of sitting at a desk and working on a computer.

F. Travel
– No Travel is required. The Virtual Assistant can perform all duties from a remote location with a personal computer and reliable internet connection.

G. Education and Experience
– A Bachelor or associates degree from a college or university with a relevant field of study such as business management, marketing, or communications.
– No experience is necessary.

H. Equal Opportunity
The Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are a dedicated and organized individual with a passion for providing exceptional support to clients, we would love to hear from you. Please respond to this post with your cover letter detailing your qualifications and why you are interested in joining our team, a link to your resume that is publicly available, and any relevant certifications or references.