Virtual Assistant

Job Title: Virtual Assistant
Summary:
Honest Distribution LLC is seeking a dedicated Virtual Assistant to join our dynamic team. As a Virtual Assistant, you will play a crucial role in ensuring exceptional customer service by managing guest interactions and efficiently handling complaints. This position is integral to our commitment to providing comfortable and convenient temporary housing solutions for our clients.
Responsibilities:
Effective Communication with Guests:
– Practice patience in all interactions, recognizing varying levels of familiarity with our services.
– Provide accurate and up-to-date information to guests.
– Anticipate guests’ needs and questions proactively.
– Be attentive to guests’ feedback, showing genuine interest and concern.
– Maintain transparency and honesty in all communications.
– Actively listen to guests’ concerns and acknowledge inquiries promptly and empathetically.
Platform Familiarity:
– Download, familiarize, and regularly use essential platforms including Click to view, Click to view, Asana, Airbnb, VRBO, Pricelabs, Ring, Wyze, Noise Aware, Slack, Ecobee, Gmail, Google Docs, Google Sheets, Google Drive, My Spectrum, and MailerLite.
About Honest Distribution LLC:
Honest Distribution LLC is a trusted provider of furnished accommodations, specializing in fully furnished single-family homes across key areas in California. Our team, led by CEO Ryan Park, is committed to excellence and a customer-first approach.
Daily Tasks:
– Schedule emails for midterm housing leads weekly.
– Maintain an online presence on Slack with notifications turned on.
– Review previous guest conversations on Hospitable and inquiries.
– Monitor cameras (Wyze & Ring) and check incoming tasks on Asana.
– Coordinate with the cleaner for turnovers, deep cleanings, and other reminders.
– Create Airbnb Custom Promotions for listings.
– Monitor turnover processes, consumables, and post-turnover photos.
– Respond to emails promptly and handle bad reviews on listings.
– Schedule social media posts (3 times a week) and create quarterly newsletters.
Qualifications:
– Excellent verbal and written communication skills.
– Proficiency in using various platforms, including communication tools and project management software.
– Ability to multitask and prioritize tasks efficiently.
– Strong organizational skills and attention to detail.
– Previous experience in a customer service or virtual assistant role is a plus.
Requirements:
– PC or Laptop (with good specs)
– Stable Internet
– Backup gadget and internet provider
Join our team at Honest Distribution LLC and contribute to our mission of providing a memorable and comfortable experience for our guests. Your role as a Virtual Assistant is key to ensuring the success of our operations and maintaining our commitment to quality service.