How would you like to work for a fast growing American based virtual accounting firm with plenty of opportunities to climb the corporate ladder?
At YAME Consulting, we are looking for hardworking, productive bookkeeping partners to grow their careers right along with our company.
We are looking for ambitious, committed accountants, bookkeepers, and virtual assistants who want to partner for the long term. We value team members who bring the right combination of skills and character.
Job description:
Title: Service Desk Administrator (SDA)
Salary: Starting salary 22,250 – 28,000 PHP per month
Hours: Daytime PST; Workday ranging from 8 AM to 6 PM Monday – Friday (Tuesday – Saturday and OVERNIGHTS PHP time)
Full-Time Position: 40 hours per week.
Benefits: Work from home. Opportunity for pay increases at 180 days or annual review.
Job Responsibilities:
The Service Desk Administrator reviews all incoming emails to direct inquiries, correct staff members, and help answer customer questions.
• Provide exceptional operational service to our clients
• Process and tag incoming tickets in real-time operational business hours Mon-Fri, PST time
• Monitor internal and external communication; emails, Slack, Upwork, etc., and notify parties as needed
• Build and document best practices for standard operating procedures (SOPs) for Zoho Desk
• Collaborate with the Client Services Director and Quality Assurance Reviewer to ensure all clients are delighted with our
services through timely and effective communication
• Light customer support to help answer basic questions
• Work with Microsoft Office products, such as Word and Excel as well as willing to learn new software such as Zoho Desk,
QuickBooks Time, and others
Role:
As a Service Desk Administrator, you will be the person responsible for maintaining the service desk and client email queue. The Service Desk Administrator will work closely with the team to make sure all communication is routed and/or answered promptly.
Requirements:
• Must have at least 3 years of administrator, receptionist, or customer service experience
• Must have a high school diploma or equivalent
• Experience working directly with business-to-business
• Capable of learning new products
• Zoho Desk experience is a plus, but not required
• Associates degree, or higher, from an accredited college preferred, but not required
• One or more years of experience in bookkeeping or accounting businesses is a plus, but not required
• Excellent verbal and written communication skills
• Ability to handle job pressure from customers, scheduling issues, error inquiries, and other areas of the operation
• Most importantly, must be dependable, highly motivated, and able to work independently
Tools Needed:
• Home office setup
• Computer with webcam
• Smartphone with email capabilities and push notifications
• High-speed Internet access
In addition to the above job duties, qualified candidates must be responsive, customer-focused, great communicators, and team players.
All the duties performed are done remotely, so candidates must be comfortable on the phone and using web conferencing applications such as Zoom.
Candidates must also be able to communicate via email, text, etc. in a timely, professional fashion.
How to apply
Use our convenient online portal to apply now:
Apply here: /cMMkVag1YfNEeHFY1sPy
Give yourself sufficient time to complete the entire application and follow all instructions precisely.
Looking forward to partnering with you!
Apply here: /cMMkVag1YfNEeHFY1sPy
APPLY FOR THIS JOB:
Company: YAME Consulting
Name: Brandon Rice
Email: