Virtual Assistant

We have been in the good food business in Canada for over 12 years. We are looking for a full-time permanent team member to join us for the long-term to help us grow our business. You will be assisting with the following kinds of tasks:
– Email & Inbox management
– Customer Support
– Pulling data from systems and creating reports using Google Sheets
– Filling out Excel forms and updating data in systems
– Sales support: sending out follow up emails, calling customers on the phone, entering sales orders in our system, liaising with our warehouse, ensuring orders are fulfilled in a timely way
– Systems support: pulling reports from our ordering, inventory or booking systems, emailing for support to help resolve minor technical issues, entering and maintain data in various systems
– Updating documents such as our catalog and price lists using Word, Excel, Google Docs
– Booking meetings, responding to emails, coordinating with the team, suppliers and customers
– Other administrative tasks of a similar nature

You have:
– Excellent written English (Top 5% only please, you must have near perfect English to write emails and to have customer service conversations with our customers here in Canada)
– Great attention to details
– A passion for organization: you love planning, calendars, lists, etc. You enjoy setting up and improving processes and software to save time and increase productivity and efficiency
– Excellent communication skills, when in doubt you over-communicate!
– A love of continuous improvement and a positive constructive attitude
– Availability to work during Pacific daytime hours (8am to 4pm PST)
– Fast and Stable Internet and power with back up

We offer:
– Training, support and feedback on all the work you do so you’ll always know what to do, how well you’re doing and how to improve. We want you to feel good about your work and excel in your job so we can all succeed together!
– 13th month bonus
– A performance based raise every 12th month

NB: Please insert your first name, initial of your last name and the words ‘. – VA Applicant’ in the subject line of your application (e.g.: Jane D. – VA Applicant )