Virtual Assistant

We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.

We are Luke’s Dog School Ltd, a London (England) based Dog Training company, offering 1-2-1 and group training.

20 hours per week

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, replying to WhatsApp messages, scheduling meetings and accounting for travel time. For this role, a strong Internet connection is required, along with experience using; Google Calendar, Zoom, Google Maps, and Acuity.

Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

Responsibilities:

– Replying to emails / WhatsApp
– Questions about services – can be pointed towards website
– Wanting to book, directed towards website
– Booking in new training clients
– Knowing the postcodes we serve and therefore what response is needed, inside or outside of the area.
– Training or behaviour and then going down the right route
– Directing clients to payment details, perhaps a hidden page on company website with link sent, or invoice sent through Square
– Seeing when clients are nearing the end of training and reminding them of options to continue training
– Sending feedback requests once clients have finished training
– Putting clients into the calendar based on postcode
– Sending invoices / payment links to clients
– Sending training notes to clients
– Using software; Acuity and Square Up
– Scheduling emails for classes and workshops.
– Contacting corporates in north London to work with.

Requirements and skills:

– Proven experience as a Virtual Assistant or relevant role
– Familiarity with current technologies
– Experience with word-processing software and spreadsheets (e.g. MS Office)
– Knowledge of online calendars and scheduling (e.g. Google Calendar)
– Excellent phone, email and instant messaging communication skills
– Excellent time management skills
– Solid organizational skills
– High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus