Virtual Assistant

We are seeking a dedicated and experienced Virtual Assistant with expertise in managing Airbnb properties to join our team. As a Virtual Assistant, you will be responsible for handling various aspects of Airbnb property management, including but not limited to managing the Airbnb inbox, coordinating maintenance and cleaning schedules, resolving guest issues, and providing exceptional customer service. Additionally, the role will involve administrative tasks to support our operations.

Responsibilities:

* Manage the Airbnb inbox efficiently, utilizing Aircover and other Airbnb processes effectively.
* Handle phone calls to Airbnb support for timely resolutions of guest inquiries and concerns.
* Coordinate maintenance tasks and ensure timely resolution of any issues reported by guests.
* Coordinate cleaning schedules to maintain high cleanliness standards for our properties.
* Provide exceptional customer service to guests, ensuring their satisfaction throughout their stay.
* Assist with administrative tasks such as data entry, documentation, and scheduling as needed.

Qualifications:

* Experience in as an Airbnb Support Ambassador at resolution levels 1 or 2.
* Minimum of 1 year of experience in short-term rental (STR) property management.
* Flexibility with schedule, including the ability to work weekends and holidays as needed.
* Ability to work well under pressure and handle challenging situations with professionalism.
* Willingness to occasionally work overtime when required (rare occurrence).

Preferred Skills:

* Excellent communication skills, both written and verbal.
* Strong attention to detail and organizational skills.
* Proficiency in using Airbnb’s platform and other relevant software tools.
* Ability to multitask and prioritize tasks effectively.
* Proactive problem-solving skills and a positive attitude.

If you meet the qualifications outlined above and are passionate about providing exceptional hospitality experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief cover letter detailing your relevant experience, why you would be a great fit for this role, and your rate per month.