Virtual Assistant

***Please submit your CV/Resume and a detailed cover letter. Applications without both items will not be considered.

GreenMonkey supplies cyclists, triathletes, adventure racers, runners, event organisers, and anyone who enjoys the outdoors, with the best custom kit and apparel from the best manufacturers and brands. Click to view

Full-time VA role

Expected tasks

Management of Social Media (Facebook, Instagram etc)
Answering email enquiries from potential and existing customers. Follow up leads (meeting a daily quota of new lead generation) to onboard new customers. Setting up scoping appointments with CEO via video, using Calendy to organise the meetings week-to-week.
Using PIPEDRIVE to organize leads and sales tasks
Communications with GreenMonkey manufacturers to sort orders and helping ensure the production is running ontime. A production schedule will need to be managed so all orders are delivered on-time for customers.
Communication with GreenMonkey ambassadors to get stories and photos on a regular basis. Primarily via email or social media. This will be used for social media content and newsletters that go out weekly.
Help with online research of new markets and areas i.e provide a list of all the bicycle clubs in California or provide a list of all the bike shops with contact info. Sort into warm and cold leads.
Using Klaviyo for creating weekly newsletters and adding respondents from Facebook to the email list. Corresponding with people who respond to GreenMonkey Facebook ads. Making sure the data-base is up-to-date.
Provide creative thought about GreenMonkey’s marketing activities and help set up, implementation.
Taking a new customer from the on-boarding through to brief and design process to the final order process.
Design of ads, marketing collateral, social media posts and keeping on-brand. Also working with our existing designers to provide customer project briefs.
Expected to use Skype or free service to make phone calls as needed i.e when a new client is interested in getting started, a quick phone call to onboard and set up a time to talk with CEO as an example.
Liaising with GreenMonkey sales representatives, graphic designers, bike shops, distributors and production.
Providing support to CEO when on sales trips – i.e providing fast follow up of CEO visits in different regions through providing price lists, design briefs and other relevant information. Also helping set up appointments on the fly i.e CEO visits Hawkes Bay New Zealand, the VA is expected to assist with finding people interested in meeting for coffee to start working together.
Setting up new online team/club stores for clients who have finished the design process and wish for their group to order online. This requires knowledge of using Shopify. Maintain active use and knowledge of the GreenMonkey website and backend system.
Helping put together corporate proposals to form partnerships with major corporations to be the cycling wear/sports wear or corporate merchandise partner. Identify corporations who are interested. Finding CEO’s, business owners who are keen cyclists and form the lead generation list.
Take the extra mile to engage customers, show why GreenMonkey is a #abetterwaytostandout.

The Candidate

Preferably to be an avid cyclist, or at least to be fit and into outdoor sports + health.
Experienced at Sales and Marketing.
Experienced at using Klaviyo and PIPEDRIVE
Has ability to use Adobe Illustrator for occasional design work (most design will be handled by our two main graphic designers).
Experience using Shopify backend for entering new products and online collections for customers.
Experienced at using CRM software – i.e Pipedrive is what GreenMonkey uses
Proven customer support experience with friendly outgoing personality. Provide ideas to improve the customer experience.
Strong eye for detail and organisational skills.
Articulate solutions with exceptional writing skills.
Self-Motivated and ability to recommend improvements to the current GreenMonkey system.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Undergraduate degree preferred in marketing / communications / etc

Please submit your CV/Resume and a detailed cover letter. Applications without both items will not be considered.