Virtual Assistant – 40,000 PHP

A premiere TELUS Mobility partner, RMC Solutions provides communication and productivity solutions for business. We are a fast-growing organization, seeking personable, hard-working individuals who are interested in the ever-expanding telecommunications industry. Expecting to join a team of young, dynamic and exciting people to keep you challenged and engaged.

Summary of Daily Tasks:

· Manage mobility set-up of new TELUS for Business accounts
· Answer customer inquiries via phone and email and find appropriate solution solutions
· Account creation, account migration, device activation, and setup for new and existing clients
· Work with TELUS back-end team on customer support
· Create invoices for customers
· Build rapport and make recommendations to new and existing customers on how to optimize their account

Desired Skills & Experience:

· Ability to work in Eastern Standard Time business hours Monday – Friday (night shift Philippine Time: 9:00 AM EST – 5:00 PM EST)
· Knowledge of mobile devices (cellular) and their applications (2 years+)
· Knowledge of Microsoft office suite (Excel in particular) (2 years+)
· Experience in customer service (ideally technical customer support) (2 years+)

Communication Requirements:
– Indistinguishable American Accent
– Strong verbal selling skills over the phone
– Exceptional communication skills in writing, speaking, and listening

Home Work Station Requirements:
– Reliable PC
– Stable HARDWIRED connection (at least 5 MBPS) is fundamental for this job. Your computer CANNOT be connected to the internet with a WiFi connection (we prefer applicants with DSL back-up connection).
– USB Headset (preferably with noise cancellation)
– Quiet background is a MUST. Work from home environment conducive to efficiency and productivity.

If you’re interested in applying, please proceed with the following steps:
– Attach most recent copy of resume with at least two business references (including contact information).
– Attach a voice recording of the paragraph below:
“As an Enterprise TELUS dealer, we provide the best plans designed specifically for your business. Regardless of size, our experts will ask the right questions to put together a set of plans that work for you. We can deliver even more value by integrating your wireless products with other RMC solutions, such as tracking, Mobile Device Management, and documentation.”
– Please have ‘ACCOUNT MANAGER as the subject of your email. If you are shortlisted, you will be contacted via email, call or text, and provide you with details for a scheduled interview.
– Send the complete package to ‘Click to view’