Virtual Assistant

• VA role in US – Morning till late afternoon US EST
• E-commerce experience looked upon favourably
• Bonuses for reaching Key Performance Indicators

Job Summary
We are looking for a Virtual Assistant to provide administrative and customer service support to our team while working remotely.
For this role, a strong Internet connection is required, along with experience using communication tools like Skype, Hangouts etc.
You should be able to handle multiple administrative and customer service tasks while delivering high-quality work with minimum supervision and meeting weekly KPIs.

Virtual Assistant Duties and Responsibilities
• Assist with Advertising tasks and reports
• Manage, monitor, Fulfill customer orders and returns
• Provide customer service support, answer customer emails, reviews, feedback via guidelines
• Provide social media and web support via uploads, photo editing and optimization.
• Follow Standard Operating Procedures and Guidelines
• Data Entry, Manage files, Update Records, and Organize Documentation
• Other tasks and duties as you grow into the role

The ideal candidate will possess the following:
• Experience as a Virtual Assistant or similar role with a willingness to learn
• Experienced computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Experience with Google Docs, cloud services, and other technology tools
• Be knowledgeable in technologies to communicate via computer, smartphone, or text
• Highly organized, able to multitask and work well with fast-paced instructions
• Able to manage time efficiently and effectively
• Able to organize and manage large amounts of files, tasks, schedules, and information
• Self-directed, quick learner and able to work without supervision
• Excellent verbal and written communication skills with attention to detail
• Good customer service skills
• Able to work nights, weekends, extended hours, and holidays as needed
• High school, diploma; additional qualifications as an Administrator or Executive Assistant will be looked upon favourably
• Reliable and strong Internet connection is required
Please put “Ecom App” in the title of your application to be considered along with your resume. Thank you and we look forward to hearing from you.