Virtual Assistant – 9 AM to 5 PM PST – Canada- BC

We are seeking a highly organized and motivated individual to join our team as a Virtual Assistant. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask and prioritize effectively. This role will be responsible for supporting various departments and ensuring efficient operations.
Key Responsibilities:
Order processing and management: Efficiently manage time to ensure prompt delivery of orders through communication with Customers, Amazon, and Canada Post via email and phone calls.
Customer service: Handling customer inquiries and questions through emails, chat and phone calls. Resolving customer complaints and issues promptly and efficiently. Providing customers with accurate and up-to-date information on products and services. Processing returns and exchanges smoothly.
Raise Dispute: Review daily courier charges from Amazon and Canada Post, disputing any incorrect charges.
Remove Negative Feedback: Contacting Amazon customer and Amazon support team to remove negative reviews & feedback from Amazon listings.
Amazon Listings: Uploading, editing, optimizing product listings with proper titles, descriptions, bullet points, images, keywords, and other details on Amazon seller central.
Maintain Track records: Create and maintain spreadsheets and online records for various tasks.
Requirements and skills
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Experience with using Microsoft Office programs.
• Excellent communication skills, written and verbal.
• Strong attention to detail, management skills and solid organizational skills.
• Excellent phone, email and instant messaging communication skills.
• Strong problem-solving skills to resolve customer problems efficiently.
BASIC QUALIFICATIONS
• High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus
• Minimum 2+ year of relevant phone or email customer service experience
• Excellent communication skills (spoken and written)
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
• Demonstrated ability to work as a team member