72Hours Is a One Shop Stop For Survival and First Aid Supplies:
We are Canada’s leading provider of emergency preparedness and survival supplies focusing on providing you with the best deal possible to prepare you for any emergency or disaster. We specialize in offering the best in gourmet freeze-dried food, emergency supplies, and water filtration/storage so that you and your family can be ready for any emergency or disaster. We also offer a diverse selection of preparedness products focusing on light, shelter, first aid and sanitation, communications, and more. 72HOURS also offers first aid and medical equipment solutions for your home or your company so that you can have the necessary supplies in the event of an emergency/disaster or everyday accidents. We also offer specialized first aid kits that meet or exceed government regulations by province/territory. What you will find on our site is a wide selection of emergency kits and preparedness supplies tailored towards individuals, families, automobiles, or large groups. We offer a variety of gourmet freeze-dried foods and personal water storage/filtration options to suit your preparedness needs.
Our values include:
• Excellent work ethic
• Detailed orientated and organized.
• Be Open to the Perspective of Others
• Learn, Grow & Win as a Team
Job Description:
We are seeking a highly organized and motivated individual to join our team as a Virtual Assistant. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask and prioritize effectively. This role will be responsible for supporting various departments and ensuring efficient operations.
Key Responsibilities:
Order processing and management: Efficiently manage time to ensure prompt delivery of orders through communication with Customers, Amazon, and Canada Post via email and phone calls.
Customer service: Handling customer inquiries and questions through emails, chat and phone calls. Resolving customer complaints and issues promptly and efficiently. Providing customers with accurate and up-to-date information on products and services. Processing returns and exchanges smoothly.
Raise Dispute: Review daily courier charges from Amazon and Canada Post, disputing any incorrect charges.
Remove Negative Feedback: Contacting Amazon customer and Amazon support team to remove negative reviews & feedback from Amazon listings.
Amazon Listings: Uploading, editing, optimizing product listings with proper titles, descriptions, bullet points, images, keywords, and other details on Amazon seller central.
Maintain Track records: Create and maintain spreadsheets and online records for various tasks.
Requirements and skills
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Experience with using Microsoft Office programs.
• Excellent communication skills, written and verbal.
• Strong attention to detail, management skills and solid organizational skills.
• Excellent phone, email and instant messaging communication skills.
• Strong problem-solving skills to resolve customer problems efficiently.
BASIC QUALIFICATIONS
• High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus
• Minimum 2+ year of relevant phone or email customer service experience
• Excellent communication skills (spoken and written)
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
• Demonstrated ability to work as a team member
APPLY FOR THIS JOB:
Company: Pascual Digital Services
Name: Sineado Dalayoan
Email: