Job Title: Virtual Assistant
Job Type: Part-Time (Remote)
Location: Flexible
Hours:
Monday to Friday: 9:30 am to 12:30 pm or 1:30 pm Central Standard Time (CST)
Saturday and Sunday: 30 minutes each day for message checks
Time Zone: Central Standard Time (CST)
Description:
We are seeking a reliable and organized Virtual Assistant to join our team. The ideal candidate should be proficient in using various online tools, highly responsive, and capable of managing daily and weekly tasks efficiently. As a Virtual Assistant, you will work closely with our team and perform a range of tasks to ensure smooth operations.
Responsibilities:
Category 1: Internal Communications:
– Check and respond to internal communications using Slack, Google Chat, and email (when necessary).
Category 2: Customer Support
– Gorgias Management: Monitor and respond to Gorgias tickets within specified SLAs.
– Log into PostScript, Proviews, and Amazon messages and respond to customer questions within 24 hours
Category 3: Admin Tasks
– Regularly check competitive pricing on Amazon.
– Ensure our prices align with manufacturer prices on Amazon.
– Execute and manage Amazon mail campaigns as required.
– Reset pricing for selected SKUs based on provided instructions.
– Handle returns, refunds, and replacements as needed.
– Manage and execute Amazon brand-tailored promotions.
For every task, clear guidance and step-by-step instructions will be provided. If you encounter challenges, our support team will be available to assist you.
Qualifications:
– Proficiency in the following tools and platforms is required: Shopify, Amazon FBA, Asana, Gorgias, Google Workspace, and Slack.
– Familiarity with PostScript is a plus (not mandatory).
– Strong communication skills and the ability to manage daily tasks efficiently.
– Minimum of 1 year of experience in a customer-facing role.
– Proactive and constantly seeking ways to improve efficiency in our operations.
Note: We have a series of tests in order to evaluate the best candidates for this role.
If you meet the qualifications listed above and are an experienced, communicative, and detail-oriented individual, we encourage you to apply.
Please include your availability in CST hours and specify your proficiency with the mentioned tools in your application.
We look forward to getting to know you.
APPLY FOR THIS JOB:
Company: Bink
Name: John Ramseier
Email: