Virtual Assistant/Advocate (Operations dept)

Key Qualifications
Fluency: The primary qualification is fluency in English (written and spoken): you must be comfortable making phone calls without a script, writing emails, and following instructions in English
Comfort with Technology: comfortable using multiple technology platforms and adapting to new technology
Flexible and Adaptable: we are an early-stage startup with a lot going on and everyone needs to be able to wear multiple hats.
Highly Organized: we need someone to bring order to chaos
Full of Integrity: we work with highly sensitive patient information and need someone who will treat that information with the respect it deserves
Mission-Oriented: this isn’t just a 9-5 but a mission to change people’s lives

About Resolve:
Resolve uses data-informed insights to act as a Guardian Angel for patients with excessive medical bills – stepping between them and hospitals and insurance companies to significantly lower the amount that they owe. The US healthcare system is ridiculously complex and stacked against patients. Those without insurance pay massively inflated payments while those with insurance have to deal with out-of-network payments, claims denials, and a host of other Click to view at Resolve is more than just a job – it’s a mission to make healthcare billing fair.

Your role with Resolve:
As a Virtual Assistant, you will be on the front lines helping lower medical bills for our patients. You will fully support our senior patient advocates as they focus on our mission of ‘Making Healthcare Bills Fair.’ Fluent English is a must seeing as most of your time will be spent making phone calls and writing emails. While there is no typical day at Resolve, initial responsibilities will include: structuring up all relevant information in new patient cases, building supporting documentation for insurance appeals/negotiations, filing and following up on authorizations/negotiation offers/insurance appeals via phone/fax/email, and ensuring all required paperwork for any given case is properly completed and filed in a timely manner.

**Note–the hours and pay is not negotiable. If you have applied with us within the last six months, please do not reapply. Our interview process consists of a conversation via skype chat, a written English assessment, three video interviews, and reference checks.