Virtual Assistant – Airbnb Hospitality

We are excited to recruit a Hospitality Virtual Assistant.

If you desire to be challenged, improve things, work in a fast-paced, fun environment, and grow your career – look no further.

Our company Peacock Bungalows is a Hospitality company that provides furnished rentals to business, military/government, healthcare, and leisure travelers. We operate 15 properties in San Diego, CA, and are looking to expand to other US markets.

The Role: The primary job of a Virtual Assistant is to address guest issues and resolve them in a timely and efficient manner, process reservations, and provide our guests with accurate information about the properties and neighborhoods – helping to create a positive experience that will encourage our guests to return again and again.

This position requires up to 50 hours a week, 3 – 5 days a week, 10 hours solo shifts, with 2 consecutive days off. You will work with 3-4 other virtual assistants on the team. You can learn more about our company on our website at Click to view.

Required Skills/Qualifications
– 1+ years of Airbnb customer service
– 2+ years of hospitality or vacation rental experience

Preferred
– 3+ years of customer service experience
– Prior experience working with Guesty, VRBO, BDC
– Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.

Key job responsibilities (not all-inclusive)
– Guest and reservation management
– Virtual property management
– Cleaner management, scheduling, and coordination
– Listing management and optimization
– Occupancy, revenue, and accounting reporting
– Follow, update, and enhance company processes, SOPs, and tools

Success Metrics:
– Maintain 7 minutes or less response rate to all inquiries
– Resolve all guest issues with a high sense of urgency in 24 hours or ASAP
– Contribute to a review rating of 4.8 or higher
– Contribute an 85% or higher occupancy rate

Necessary Skills/Qualifications to be a rock star in this Role
– Tech Savvy
– Strong verbal, written, and reading of the English language
– Extreme attention to detail
– Outstanding customer service
– Excellent typing including speed and accuracy
– Creative problem solver
– Independent thinker
– Strong decision-making skills
– Excellent at following directions

*If you are interested in applying for this position please complete the application: Click to view/4VVSLGxiX7vmSDkt7
In addition to completing the application, please email your resume, English proficiency results, IQ results, and Disc assessment results to Click to view. Please include CSR Summer 2023 in the subject of your email.