Virtual assistant | Beauty brand | Salary + Bonus |Immediate Hire

We are a fast growing beauty brand and are in urgent need to hire a virtual assistant to manage our customer service emails.
This is a part time role and you will be required to work a minimum of 20 hours per week. If expectations are met you will be promoted to a full time worker at the company.
Must have had past experience working as a virtual assistant for other e-commerce brands.
You MUST also be familiar with these tools:
Gmail
Shipstation
Gorgias, Kustomer, Zendesk, etc
Slack
Shopify
Why work for us?
We believe in investing in our people; resources, training, and more will be provided
Work with an amazing team that is dedicated to supporting each other and growing together
Flexible working arrangements (we are output-focused)
Uncapped bonuses for strong performance
.
WHAT WILL THIS ROLE INCLUDE?
– Managing and responding to customer support tickets
-Process returns, reshipments, etc
-Communicate with customers about product and shipping inquiries
– Work alongside 3 other customer service agents
-Helping other team members with marketing related or admin tasks
-Communicating with the fulfillment team over slack
DOES THIS SOUND LIKE YOU?
– You have at least 1 year experience working with other e-commerce brands
– You must have strong spelling, grammar and communication skills and are able to comprehend and respond to complex English statements and slangs
– You are meticulous and detail-oriented
– You are a self-starter and can work independently without supervision
– You are comfortable working with other people remotely
– You are open to change and feedback
– You are proactive and constantly finding new ways to improve your performance
– Say the words ‘orange bamboo’ at the end of your application
– You take pride in the results that you deliver
– You will put in the extra effort to deliver desired results and
If this sounds like you, we welcome you to apply!