Virtual Assistant – Billing

JOB TYPE – full time, 100% Work-from-Home
Required hours: 40 hours per week | Eastern Standard Time | Mon-Fri 9:00 AM-6:00 PM EST (can be scheduled to cover weekends, total is still 40 hours per week)

DUTIES AND RESPONSIBILITIES
? Be trained in all aspects of billing cycle:
? Data entry on patient demographic and insurance information
? Collect missed information from order physicians
? Verify insurance and benefits
? Obtain pre-authorizations as required for procedures
? Review claims for accuracy before billing
? Electronic billing, paper billing, and rebill claims
? Posting payments
? Keep in contact with the responsible parties involved as to payments due and the status of their accounts.
? Interpret EOB and correct denials of claims
? Research on denied claims
? Appeal or modify claims according to insurance guidelines
? Customer Service skills to answer clients’ billing questions
? Write narrative comment/report on account
? Call insurance companies regarding any discrepancy in payments if necessary
? Focus on one or two above responsibilities after training
? Backup cover for other staff if necessary
? May switch to be responsible for the whole billing cycle on one specific client
? Participate in specific billing project assigned.

SKILLS and QUALIFICATIONS
? Minimum 3+ years of experience as a virtual assistant in the healthcare industry/BPO Healthcare accounts
? Solid experience in cold calling
? Has basic knowledge of medical devices
? Excellent written and verbal communication skills | High English Proficiency
? A high attention to detail due to the volume of contacts across platforms
? Strong Interpersonal Skills with the ability to communicate effectively and professionally with patients, teammates,
healthcare professionals, and sales team
? Consistently meet and attain required Key Performance Indicators (KPIs)
? Outstanding customer service skills with the ability to resolve patient concerns
? Proficient with MS Office and the ability to navigate multiple platforms
? Ability to adapt quickly and learn Company’s services provided to the customers

ABOUT OUR CLIENT:
DDL is a US based company engaged in full-service laboratory providing hematology, chemistry, toxicology, immunology, and virology testing. They provide personalized, efficient, quality-oriented laboratory services.

DDL is a growing force in the healthcare industry and have been providing customized service to a wide array of clientele, including Physicians’ Offices, Pain management Clinics, Urgent Cares, and more.