Virtual Assistant Bookings Agent

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We are looking for an outgoing, highly organised and hardworking individual to join our team of young professionals at Carpe Diem Tours. This job will be crucial to our business and is a dynamic role that will require you to use multiple platforms to manage bookings and support our customers.

Here is our website for more details: Click to view

SHIFT HOURS
Our shift patterns are 12:00 – 22:00 CET (19:00 – 5:00 Philippines). You will work 4 shifts in total per week (40hrs). We provide 2 weeks of training, 40 hours per week before starting the position. Training period will be paid at $250 for the two weeks (1 week – 4hrs/day, 1 week – 8hrs/day).

PAYMENT
Payment will be $4.70 per hour, $752 per month.
SOFTWARE REQUIREMENTS
– Iphone (preferred)
– Fast PC / Mac
– Stable, fast internet connection

JOB RESPONSIBILITIES
Managing bookings through multiple suppliers and Online Travel Agents;
Inputting bookings into our organisation software (Click to view) and booking platform (Rezdy);
Working closely with our team of tour guides, assigning tours and organising daily tour schedules;
Providing an excellent level of customer service, speaking with and assisting customers throughout the day;
Dealing with daily messages ranging from initial enquiry/amendments/itinerary timings and suggestions/complaints;
Performing daily checks on all booking platforms to ensure everything is up to date;
Communicating and working closely with our various partner agencies;

KEY QUALITIES
High level of attention to detail
Exceptional organisational skills
Ability to multitask and prioritise workload
Ability to work well within a team
Fast learning, flexible and adaptable
Fluent level of spoken and written English (C1 or above)
Computer Literate
Great work ethic
Punctual and prompt
Great telephone manner and communication skills
Great customer service skills
Decision-Making Skills – your role will have monetary risk, and we need someone who can keep it minimal and be ready to make informed decisions for the business’ financial benefit.

PAST EXPERIENCE
Experience working in a customer service role
Previous administration experience
Telesales experience preferred

Please submit your resume and a brief cover letter attaching internet speed test as well as highlighting the computer you have. Please note that only shortlisted candidates will be contacted for further evaluation. Thank you!