Virtual Assistant Bookings Support – Remote Team

Company Overview:
Global Experiences Ltd. is a holding company for multiple tourism agencies, all of which specialize in small-group, fun and unique experiences in Italy and Europe. We are dedicated to supporting locals and promoting sustainability in tourism.

Our primary company is Carpe Diem Tours, a local tour company based in Rome. We specialize in a variety of small groups, and personal experiences including Colosseum and Vatican Tours, walking tours, ghost tours, and more.

We are a young, diverse, international team dedicated to providing the very best experiences and creating memories that will last a lifetime. Our commitment to sustainability sets us apart from the competition.

Here is our website for more details: Click to view/

Job Description:
At Carpe Diem Tours, we’re seeking an outgoing, highly organized, and hardworking individual to play a pivotal role in our dynamic business. This role is pivotal, requiring meticulous attention to detail, exceptional organizational skills, and adept multitasking abilities. You’ll be a key player in our business, utilizing various platforms to manage bookings, organize our tours, and provide unparalleled support to our valued customers.

Job Responsibilities
Managing bookings through multiple different suppliers and Online Travel Agents.
Inputting bookings into our organization software (Click to view) and booking platform (Rezdy)
Working closely with our team of tour guides, assigning tours and organizing daily tour schedules
Delivering top-notch customer service by engaging with and assisting customers throughout the day
Handling a steady stream of daily messages encompassing initial inquiries, amendments, itinerary timings, suggestions, and complaints with Click to view and working closely with our various partner agencies

Requirements:
High level of attention to detail
Exceptional organizational skills
Ability to multitask and prioritize workload
Ability to work well within a team
Fast learning, flexible and adaptable
Self-motivated and able to work independently with minimal supervision.
Fluent level of spoken and written English (C1 or above)
Computer Literate
Great work ethic
Punctual and prompt
Great telephone manners and communication skills
Great customer service skills
Decision-Making Skills – your role will have monetary risk, and we need someone who can keep it minimal and be ready to make informed decisions for the business’s financial benefit.

Past Experience:
Experience in customer service
Prior administrative experience
History of offering online support
Preferable background in sales, working in hotels, resorts, or event planning

Shift Hours and Compensation:
The shift patterns will rotate bi-weekly and it includes two-night shifts from 12:00 to 20:00 CET (18:00 to 02:00 Philippines Time). You will be scheduled for 5 shifts in a week (40 hours per week) and have two days off each week. It will include a weekend schedule while every two weeks, you will have one weekend day off.

Initially, this position entails 40 hours per week of training at $3.50 per hour, with working hours set from 09:00 AM to 17:00 PM Rome, Italy time (15:00 PM to 23:00 PM PHT).

During the probationary period, lasting 2-4 weeks and contingent upon progress and the manager’s discretion, the role may transition into full-time with compensation set at $4 per hour for 5 days a week. Following six months of work, the salary increase will occur.

Technical Requirements
iPhone (preferred)
Fast PC/Mac with 8GB RAM minimum
If you have a desktop, a backup laptop in case of a power outage
A dual screen is a must
Stable internet connection of at least 50 mbps

Please submit your resume along with a brief cover letter. Ensure to attach a Google Drive link to the screenshot of your internet speed test (Click to view/), and another one of your computer specs. Please note that only shortlisted candidates will be contacted for further evaluation. Thank you for your attention and can’t wait to hear from you!