Virtual Assistant – Cleaning Company Operations

Overview:

We are seeking a proactive and organized Virtual Assistant to support our cleaning company in administrative and operational tasks. As a Soft Sales Virtual Assistant, you will play a pivotal role in our sales process by taking inbound calls from potential clients, addressing their queries, and handling objections related to pricing with finesse and tact.

Responsibilities:

Customer Engagement:
*Answer inbound calls from potential clients and interact with them through various communication channels (phone, email, chat).
*Build rapport and establish trust by understanding their needs and aligning our services with their requirements.

Handling Price Objections:
*Listen actively to client concerns about pricing and package offerings.
*Employ persuasive techniques to highlight the value proposition of our services and justify pricing structures.
*Provide comparisons with competitor offerings and emphasize unique selling points.

Soft Sales Techniques:
*Utilize consultative selling approaches to guide clients through their decision-making process.
*Offer tailored solutions that meet their budgetary constraints while addressing their cleaning needs effectively.
*Use storytelling and case studies to illustrate successful outcomes and return on investment.

Follow-Up and Closing:
*Maintain ongoing communication with leads, nurturing relationships over time.
*Follow up on proposals and quotes, addressing any further concerns or questions.
*Assist in closing sales by facilitating agreement on terms and ensuring smooth transitions to our service team.

Administrative Support:
*Assist with CRM management, maintaining accurate records of client interactions and progress through the sales pipeline.
*Provide reports and insights on client feedback and market trends.

Requirements:

* Work Hours: 8:00 am – 5:00 pm Central Standard Time – Monday – Friday
*Excellent communication skills with a persuasive and diplomatic approach.
*Ability to handle objections professionally and turn them into opportunities.
*Strong organizational skills and attention to detail.
*Self-motivated and results-oriented.
*Experience in sales, preferably in a service-oriented industry is desirable but not mandatory.
*Familiarity with CRM software and virtual communication tools is a plus but we’ll train. (We use Bookingkoala and OpenPhone.)

Benefits:

*Ability to work remotely.
*Performance-based incentives on top of base pay.

Join our team and contribute to our success in delivering exceptional cleaning services. If you excel in sales or are willing to learn, have a passion for customer satisfaction, and thrive in a dynamic environment, we encourage you to apply.