We are a thriving IPTV business () dedicated to delivering exceptional streaming services to our customers. As a solo entrepreneur, I am excited to welcome a Virtual Assistant to the team, someone who is tech-savvy, customer-focused, and ready to contribute to the growth of our innovative business.
Responsibilities:
1. Customer Support:
– Communicate with customers to understand and address their inquiries and concerns.
– Perform tasks related to customer support and IT assistance.
– Troubleshoot technical issues and provide effective solutions.
– Follow up with clients to ensure satisfaction.
2. IT Support:
– Assist customers with technical issues related to our IPTV services.
– Collaborate with the IT team to identify and resolve complex problems.
– Stay updated on industry trends and technological advancements.
3. Additional Tasks:
– Handle data entry tasks related to digital product delivery.
– Be open to performing various additional tasks as needed to support business operations.
4. Requirements:
– Fluency in written English.
– Attention to detail and problem-solving abilities.
– Ability to self-learn and adapt to new technologies.
– Proficient in using search engines to find solutions independently.
– Patience and empathy in dealing with customers.
– Ability to leverage AI assistance effectively.
– To ensure your application is considered, please use the subject line “Application for Virtual Assistant – Customer and IT Support Specialist for IPTV Website – {Most Popular IPTV App}.”
Position Details:
– Full-time position (40 hours per week).
– Flexible work schedule.
– Work from anywhere with a stable internet connection.
– No prior experience required; commitment and a fast learning ability are valued.
Application Instructions:
In addition to your resume, please answer the following questions:
1. Test scenario: A user asked the following, “I’m experiencing login issues with my IPTV service. Can you help me troubleshoot?” How can you assist him?
2. What tools/software have you used before?
3. Have you used IPTV or other streaming options before?
4. Do you have your own device, and what type is it?
5. Do you have a stable internet connection, and do you have a backup internet connection?
6. What are your monthly salary expectations?
APPLY FOR THIS JOB:
Company: Law Assist Pty Ltd
Name: Mouad Ait karmi
Email: