Virtual Assistant, Customer Service

As a virtual assistant at 3 The Hard Way, you will provide comprehensive support to our sales agency and assist with various projects and tasks. Your primary responsibilities will include:

1. Customer Communication:

Communicate effectively with customers and clients via phone, email, and other channels.
Assist with customer inquiries, orders, and product information to ensure a positive customer experience.
Help build and maintain strong relationships with clients to foster long-term partnerships.

2. Project and Task Management:

Help manage projects and tasks to ensure timely completion and delivery.
Coordinate with team members to set deadlines and monitor progress.

3. Administrative Support:

Provide administrative support to the sales team, including calendar management, scheduling meetings, and preparing documents.
Handle general inquiries and administrative tasks as needed to support daily operations.

4. Flexible Hours:

Be available to work flexible hours to accommodate the Pacific Standard Time (PST) timezone.
Adjust work schedule as necessary to meet project deadlines and business needs.

5. Excel Proficiency:

Utilize Microsoft Excel for data management, analysis, and reporting.
Generate insights and recommendations based on Excel data analysis to support decision-making.

Expect a long-term role with room for growth. Approximately 3-5 hours a day to start, but this can grow if you are good.

Note: Please put the number “31” in your application so we know you’ve taken the time to read this description.

Requirements:

Fluent in English with excellent verbal and written communication skills.
Previous experience in customer service, sales support, or administrative roles preferred.
Strong organizational and multitasking abilities to manage projects and tasks effectively.
Proficiency in Microsoft Excel for data manipulation, analysis, and reporting.
Ability to work independently and collaboratively in a remote team environment.
High level of professionalism, attention to detail, and problem-solving skills.
Knowledge of how to deal with warm leads
Laptop/Computer with 64-bit processor (Windows or Mac)
Fast and reliable internet connection

Benefits:

Competitive compensation package with opportunities for performance-based incentives.
Work remotely from anywhere with a reliable internet connection.
Flexible hours to maintain work-life balance and accommodate PST timezone.
Opportunity for growth and advancement within the company.

Join our team at 3 The Hard Way and become an integral part of our mission to drive sales and success for our fashion and sportswear brands. Apply now to start your journey as a virtual assistant and contribute to our dynamic team!