Virtual Assistant (Customer Service)

Company Overview:
We are a leading online e-commerce platform specializing in furniture and home decor. Our mission is to provide customers with a seamless shopping experience by offering high-quality products and exceptional customer service.
Position Overview:
We are seeking a reliable and efficient Full Virtual Assistant to join our dynamic customer service team. As a Full Virtual Assistant, you will be responsible for addressing customer inquiries and concerns via phone and live chat. This role requires excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.
Responsibilities:
Respond to customer inquiries and resolve issues promptly and efficiently via phone and live chat.
Provide product information, pricing, and availability to customers.
Assist customers with order placement, tracking, and cancellations.
Troubleshoot and resolve any customer complaints or concerns with professionalism and empathy.
Collaborate with other team members to ensure consistent and high-quality customer service.
Maintain accurate records of customer interactions and transactions.
Stay up-to-date on product knowledge, promotions, and company policies.
Identify and escalate any emerging issues or trends to the appropriate departments for resolution.
Uphold our company’s values and commitment to delivering exceptional customer service.
Requirements:
Proven experience in a customer service role, preferably in an e-commerce or retail environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Proficiency in using computers and various software applications.
Availability to work flexible hours, including evenings and weekends.
Reliable internet connection and a quiet workspace conducive to virtual communication.
Previous experience with live chat platforms and CRM systems is a plus.
A positive attitude and a passion for providing excellent customer service.
Benefits:
Competitive salary based on experience.
Flexible work schedule with remote opportunities.
Opportunities for career growth and advancement within the company.
Training and support provided to enhance skills and knowledge.
Dynamic and collaborative work environment with a diverse team.
Employee discounts on our wide range of furniture and home decor products.
If you are a motivated individual with a passion for customer service and enjoy working in a virtual environment, we encourage you to apply for the Full Virtual Assistant position. Join our team and be part of an exciting journey to redefine the online furniture shopping experience!
when applying include VA2024 in the subject.