Hi there! I’m Adam, co-founder and CEO of Iconic Pets.
We specialize in creating beautiful, engraved jewelry that celebrates the special bond between pets and their people.
As we continue to grow, we’re in search of a Virtual Assistant who is passionate about customer service and social media, and loves pets as much as we do.
> What’s the job ?
You’ll be a crucial part of our team, handling customer service with empathy and efficiency, and managing our social media presence with creativity and flair.
Your role is key to connecting with our community and helping our brand thrive.
> Who We’re Looking For:
– As our go-to Virtual Assistant, you’ll be the heart and soul behind our customer service and social media presence.
– You’ll chat with our customers through emails and DMs, helping them through their queries and ensuring they feel valued and understood.
– Plus, you’ll bring our Instagram and Facebook pages to life with content that captures the essence of what we do.
– Experience in e-commerce is a plus, as is a genuine enthusiasm for all things pet-related.
> What You’ll Do:
As an integral member of our team, you’ll wear multiple hats, but here’s what your day might typically look like:
> Customer Service
– Inbox Management: You’ll keep our customer service inbox neat and responsive, utilizing SOPs and templates to address requests via email and social media messages, including Instagram and Facebook.
– Resolving Requests: Your goal will be to efficiently resolve customer issues such as returns, refunds, or disputes, ensuring satisfaction.
– Boosting E-Reputation: Encourage happy customers to share their positive experiences on our website and Trustpilot, enhancing our brand’s reputation.
> Social Media
– Content Scheduling: Follow our SOPs to refresh and post content on our social media channels, keeping our Instagram and Facebook vibrant and engaging.
– Creative Input: We value your suggestions for new content ideas, leveraging tools and research, including ChatGPT, to keep our feed fresh and relevant.
> General Responsibilities
– Collaboration: Working closely with me and our team to support and grow our brand.
– Research: Dive deep into online research for content ideas that resonate with our brand and audience.
– Confidentiality: Uphold the utmost confidentiality and discretion in every facet of your role, protecting our community and business integrity.
> Requirements:
– Proven experience in customer service, social media management, or a similar role.
– Strong organizational and multitasking skills, with a detail-oriented approach.
– Comfortable with technology and familiar with Shopify and tools like MS Office, Canva, and customer service CRMs like Zendesk.
> What We Offer:
– 100% Remote : Work remotely from anywhere in the world
– Status : Self-employed / Freelance
– Compensation : $5 – $8/h depending on experience*
– Performance-Based Bonuses: Unlock additional earnings based on your achievements.
– Work-Life Balance: Flexible working hours. Available at weekends.
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
> How to Apply:
– Interested? Send us a message starting with “ecom3” and share your relevant experience.
– Qualified candidates will undergo a brief test, followed by an interview with me.
– We’re excited to find someone who shares our passion for pets and is eager to grow with our brand. Looking forward to your application!
APPLY FOR THIS JOB:
Company: SV Labs Pte. Ltd.
Name: Adam Citron
Email: