Virtual Assistant | Customer Service Representative

Position Description – Experienced Virtual Assistant | Customer Support Representative

Job Title: Experienced Virtual Assistant / Customer Support Representative
Company: Stories of Play, IG @storiesofplay, established 2019. Current team size (5)
Location: Remote
Type: Part-Time (Up to 20 Hours a week)
Working Hours: Flexible, but must check in a minimum of 1 hour per day (Mon-Fri).
Salary: $6-$8 USD/hr, based on experience

Job Description:

Are you a highly organized and customer-centric individual with exceptional communication skills? Are you passionate about digital courses and membership businesses? If so, we want you to join our team as a Virtual Assistant / Customer Support Representative!

As we continue to grow, we’re looking for a dedicated Virtual Assistant / Customer Support Representative to provide top-notch assistance and support to our valued members.

We’re looking for kind, reliable, self-reliant people who believe in our vision of “Playful Childhood, Abundant Parenthood” and the mission to support parents in helping their children engage in meaningful child-led play that leads to authentic learning. Please see our Instagram profile at Click to view/storiesofplay.

Responsibilities:

1. **Customer Support:**
– Respond to customer inquiries and support requests via email, chat, and other communication channels promptly and professionally.
– Provide excellent customer service, addressing customer concerns and questions, and ensuring a positive customer experience.

2. **Membership Management:**
– Assist in the management of digital membership portal and customer database, including onboarding, access provisioning, and account management.
– Ensure that customers have a seamless experience with their digital course materials and membership benefits.

3. **Content Access Support:**
– Assist customers with technical issues related to accessing and navigating our digital courses, including troubleshooting login or content access problems.

4. **Administrative Tasks:**
– Assist in administrative tasks such as managing calendars, scheduling appointments, and helping to organize events or webinars.

5. **Minor graphic design or video editing support:**
– Assist in Minor graphic design or video editing support. Assist in Powerpoint slides for membership content. Proficiency in Canva is a must.

Requirements:

– Excellent written and verbal communication skills in English.
– Strong attention to detail.
– Strong empathy and patience for dealing with customer inquiries and concerns.
– Minimum (3 years+) Experience in customer support or virtual assistance, especially in a digital course or membership business, is a plus.
– Proficiency in using customer support tools and various platforms for running a digital platform, including:
– Canva
– Convertkit
– Kajabi
– Smartsuite / Airtable
– Stripe
– Tech-savvy with the ability to troubleshoot basic technical issues.
– Highly organized and able to manage multiple tasks and priorities effectively.
– A genuine passion for personal development.
– Reliable internet connection and the ability to work from a remote location.

Benefits:
– Competitive salary and flexible working hours.
– Opportunities for professional growth and development.
– Engaging work in a dynamic and innovative industry.
– The chance to work remotely and be a part of a supportive team.

Application Process

Note: Only apply if you can demonstrate relevant experience.

Please send an email to Click to view to express your interest, answering the following questions.

1. Please provide a brief summary detailing any relevant previous work/personal experience that will make you a good fit for the role.
2. Please provide evidence (if any) of your proficiency in software applications relating to the running of digital membership businesses.
3. Why are you applying for the role?
4. Have you taken any personality tests? If yes, describe how your results will help you perform this role.
5. What are your current work commitments and availability?

If you’re enthusiastic about helping individuals achieve their personal and professional goals through digital education and community engagement, we’d love to hear from you. Join us in our mission to make a positive impact on the lives of our members.

Regards,
Dan
Stories of Play