Virtual Assistant – Customer Support (Non-Voice)

Virtual Assistant – Customer Support (Non-Voice)
Are you skilled in the mastery of the English language? Do you enjoy assisting people and providing effective solutions? If so, we have an exciting opportunity for you to join our team as a Remote Virtual Assistant for Customer Support!

Position: Remote Virtual Assistant – Customer Support (Non-Voice)

Location: Remote

Employment Type: Full Time, 8 hours per day, 6 days a week

Salary: $1000 – $1400 per month; paid bi-weekly

Summary:

As a Virtual Assistant for Customer Support, you’ll be responsible for assisting customers through written communication, ensuring prompt and professional responses to their inquiries. This role does not involve voice-based interactions, making it ideal for individuals with strong written English language skills. While the job can be hectic at times, it’s worth noting that there are no mean, complaining or angry customers to deal with. Our main inquiries typically consist of positive feedback, to which the Virtual Assistant has to provide replies, making it a really peaceful environment to work in.

Responsibilities:

Address customer inquiries promptly and courteously via chat
Process customer orders and payments accurately and efficiently
Resolve customer complaints with a high level of professionalism
Monitor customer satisfaction levels and recommend improvements to enhance their experience
Maintain and update customer account information as required
Keep track of customer interactions and data using spreadsheet software

Requirements::

Fluent English communication skills at the C2 (Advanced/Mastery) level
Excellent written communication abilities
Capability to work independently with minimal supervision
Proficiency in using computers and customer service software
Strong multitasking skills and ability to prioritize tasks effectively

Be sure to follow the format below and answer each of the questions in your application:

• Is your English level at a C2 proficiency?
• How old are you?
• Are you a fast thinker and skilled at multitasking?
• Do you possess strong persuasion abilities?
• Would you describe yourself as confident and independent?
• Do you have exceptional problem-solving and written communication skills?
• Have you previously worked as a Social Media Assistant/Manager?
• Can you commit to working 6 days a week, 8 hours per day?