Virtual Assistant / E-com Operations Associate

Company: PATH projects
Location: Remote
Job Type: Full-Time
About Our Company:

PATH Projects is a premium running apparel brand dedicated to enhancing your running experience. Launched in 2018 in Huntington Beach, California, our direct-to-consumer (DTC) brand has quickly gained momentum, resulting in thousands of 5 star customer reviews and Gear of the Year Awards from large media outlets such as Runner’s World and Gear Junkie.

Our products, ranging from shorts and tops to base layers and headwear, are meticulously crafted for every terrain and adventure. We pride ourselves on our innovative designs, technical fabrics, and timeless style that outperform and outstyle the competition. Our commitment to excellence is evident in every detail, from the strategic placement of pockets to the wicking properties of waistbands, ensuring comfort, durability, and effortless running. We constantly innovate, from tearing down traditional designs to creating our unique system of interchangeable shorts and base liners.

We are a team of industry veterans in the apparel space, with a proven track record of scaling DTC brands. Our passion for the outdoors and men’s fashion is matched by our commitment to innovation, quality, and sustainability. This unique blend of expertise and enthusiasm drives us to create exceptional apparel that resonates with the modern endurance athlete.

Role Overview:
We are looking for a Rockstar E-commerce Operations Associate / Virtual Assistant, you will be a key player in our online operations. This multifaceted role involves managing customer interactions, maintaining our Shopify site, and engaging with influencers, media, and affiliate partners. Your work will be instrumental in driving our online engagement and sales.

Key Responsibilities:
* Handle customer inquiries via email and social media, providing prompt and effective resolutions.
* Perform routine Shopify backend updates, including adding new products and ensuring accurate product information.
* Provide administrative support to the e-commerce team, streamlining operational procedures.
* Research and identify potential influencer partners that align with our brand values.
* Coordinate product seeding orders through Shopify, overseeing the process from order placement to delivery.
* Conduct outreach to affiliate partners, establishing and nurturing productive relationships.
* Engage with media outlets and influencers, fostering partnerships for brand promotion.
* Collaborate with content creators to develop engaging material that enhances our online presence.

Qualifications:
* Proven experience in e-commerce, customer service, or a related field.
* Proficiency in Shopify and its various functionalities.
* Strong communication skills, with the ability to manage customer interactions effectively.
* Research skills and the ability to identify potential partnership opportunities.
* Highly organized with excellent attention to detail.
* Capable of working independently and as part of a team in a dynamic environment.
* Familiarity with social media platforms and digital marketing strategies.

Benefits:
* Competitive salary and comprehensive benefits package.
* Flexible remote work options.
* Dynamic and supportive work environment.
* Opportunities for professional growth and development.

Application Process:
Interested candidates should submit a resume and cover letter of why you would be a great fit for this role, over other candidates. Important, at the top of the cover letter, add the code #8973 We look forward to reviewing your application!

PATH projects is committed to diversity and inclusion. We are an equal opportunity employer and welcome applicants from all backgrounds to apply.