Virtual Assistant (e-commerce)

We are a leading e-commerce company specializing in the latest electronic devices and accessories. We pride ourselves on fostering a dynamic and innovative work environment where every team member can thrive. Our commitment to excellence extends to our employees, ensuring a collaborative and supportive atmosphere where new ideas and creativity are encouraged.
Join our team and be part of a dedicated group that is shaping the future of e-commerce in the electronics industry. Together, we can achieve great things and continue to deliver exceptional value to our customers.

Are you an organized and proactive individual with excellent time management skills, looking to support a dynamic remotely? Join us as a Virtual Assistant and help us streamline our operations while working from the comfort of your home.

About the role:

We are seeking a highly organized and self-motivated Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will be responsible for coordinating with suppliers, handling influencer order management and asset filing, and supporting customer service when needed, ensuring smooth operations and high customer satisfaction.

What we offer:
– Starting salary of $400 – $450 USD
– Full-time position, 40 hours per week
– Flexible working hours, work from home, fully remote
– Quarterly performance-based bonuses
– 20 days paid time off and 10 days of sick leave

Ideal candidate:
– Self-motivated and proactive individual with a strong work ethic.
– Excellent organizational and time management skills.
– Strong problem-solving abilities and attention to detail.
– Ability to communicate effectively and professionally with suppliers and customers.
– Tech-savvy with Google Spreadsheet and project management tools.
– Experience in order tracking and management, customer support, or supplier coordination is highly desirable.

Responsibilities:

Supplier Coordination:
– Liaise with suppliers to negotiate pricing for changes in packaging, ensuring mutually beneficial agreements that optimize cost-efficiency.
– Serve as the intermediary between suppliers and internal teams, conveying packaging details and facilitating communication to ensure seamless collaboration.

Influencer Management:
– Supporting Shopify order processing for influencers.
– Keeping tracking information up-to-date.
– Filing influencer assets correctly into Google Drive.

Customer Support:
– Assist with responding to customer inquiries and resolving issues via email.
– Provide courteous and prompt assistance to ensure a positive customer experience and uphold brand reputation.

Requirements:
– Proven experience working in e-commerce operations, preferably in a virtual assistant or similar role.
– Strong communication and negotiation skills with the ability to effectively coordinate with suppliers.
– Detail-oriented mindset, ensuring accuracy and thoroughness in all aspects of order management and coordination.
– Excellent customer service skills with a proactive approach to addressing customer inquiries and resolving issues.
– Ability to troubleshoot problems, think critically, and implement effective solutions.
– Comfortable using e-commerce platforms, and Microsoft Office or Google Workspace applications.
– Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

To apply, please send us your cover letter and resume, and use ‘VA2754’ in the subject line.
See you in the recruitment process. Thank you!