Virtual Assistant (E-commerce Administrative Support & Chargeback Specialist)

We are seeking a skilled and reliable Virtual Assistant to provide administrative support for our e-commerce business, with a focus on handling chargebacks. As a Virtual Assistant, you will play a critical role in ensuring the smooth operation of our online store by managing administrative tasks efficiently and effectively resolving chargeback disputes.

E-commerce Administrative Support:
– Manage and organize email correspondence with customers, suppliers, and partners.
– Process orders, returns, and exchanges promptly and accurately.
– Monitor customer reviews and feedback, addressing inquiries and concerns promptly via email.
– Assist the marketing team in updating website content, including product descriptions, images, and promotions.
– Coordinate with the fulfillment team to ensure timely delivery of orders and resolve shipping-related issues.

Chargeback Handling:
– Monitor chargeback requests and disputes initiated by customers or financial institutions.
– Review chargeback claims, gather relevant evidence (e.g., order details, tracking information), and prepare responses.
– Communicate with customers, banks, and payment processors to resolve chargeback disputes efficiently.
– Maintain accurate records of chargeback cases, including documentation and correspondence.
– Analyze chargeback data to identify trends, root causes, and opportunities for prevention.
– Collaborate with the finance and customer service teams to implement strategies for reducing chargeback rates and improving fraud prevention measures.

Requirements:
– Willing to work full time. Work schedule is 1PM-10PM EST.
– Proven experience in administrative support roles, preferably in the e-commerce industry.
– Familiarity with popular e-commerce platforms (e.g., Shopify).
– Strong communication skills, both written and verbal, with a customer-centric approach.
– Ability to multitask and prioritize tasks effectively in a fast-paced environment.
– Detail-oriented mindset with a focus on accuracy and efficiency in handling administrative tasks and documentation.
– Knowledge of chargeback processes, payment gateway integrations, and fraud detection techniques is desirable.
– Proficiency in using productivity tools such as Microsoft Office Suite, Google Workspace, and CRM software.
– Bachelor’s degree or equivalent qualification in business, marketing, or a related field is preferred.

Benefits:
– Remote work flexibility: This is a fully remote position, allowing you to work from any location with internet access.
– Opportunities for growth and development: You will have the chance to expand your skills and advance your career in the e-commerce industry.