Virtual Assistant – E-COMMERCE BRAND

The Role: Function as an integral part of the team and work closely with Founder on administrative needs, customer service and social media support. We run an children’s lifestyle brand business that manages 225+ orders a month and a 10+ customer support requests per week.

We want to hire a virtual assistant with strong e-commerce skill set to help elevate some of the daily responsibilities from the founder.
Core Responsibilities will include:
Administrative:
– Organize Shared Google Documents Folder/ Email Folders
– Inventory Organization Offline in Excel & Shopify
– Track shipping supply count and ensuring that Founder is notified in a timely manner of when new supplies are needed.
– Alerting Founder if any goods on shelf are low in stock (below 5 units)
– Stay on top of tracking new shipments of inventory and supplies, keeping and updating the founder of the progress.
– Reminders to Founder follow up on certain tasks.
– Assist with onboarding new items into Shopify from Picture uploads, descriptions. Creating New UPCs.
– Understand the Analytics of the Business: Reviewing Sales Reports in Shopify, Ads Reports from Google Analytics, Facebook Ad Manager. Recap manager findings to the Founder.
– Assist with management of Specialty & Dropship Accounts: From creating needed Item Descriptions, to providing pictures, to creating invoices in QuickBooks.
Social Media Management:
– Platform: Instagram
– Making sure all UGC content is saved and filed in Google Shared Folder
– Reaching out to content creators to send hard copies of UGC content, then saving into Google Shared
– Audit Instagram Messages: organize, delete, and edit
– Strong understanding of other Platforms: TikTok, Pinterest – looking to keep those accounts updated and engaged

Customer Service: support to direct Gooselings customers: Actively engage and respond to customers via emails, chat app, and phone – while upholding the brand voice and ensuring a seamless experience. We will provide scripts and answers to the most common questions we receive. You may also be required to log into our Shopify store and look up orders, make changes to orders, or provide refunds.
– Addressing return request emails by sending return labels to the customer, and understanding the reason for return
– Issuing refunds in Shopify when returns are received back in warehouse (minus the cost of return shipment, which can be found in Shopify Order)
– Addressing unsatisfied customer issues, and notifying the Founder if needed to step in
– Addressing any special requests for monogram by entering orders in the back end of Shopify, and then sending the invoice to the customer
– Chat App is Tidio, a few messages each week on there to respond to

Qualities that will make you successful:
• Excellent spoken/written English
• Courteous and compassionate customer service
• Problem-solving ability
• Ecommerce experience
• Other skills: Shopify, Microsoft Office, Canva, Photoshop, Instagram, Facebook, TikTok, Email Support.