Virtual Assistant (EXPERIENCE is REQUIRED)

We are looking for a qualified and proficient Virtual Assistant to provide administrative and customer support while working remotely.

The ideal candidate should be comfortable doing a multitude of assigned tasks, able to communicate effectively through different channels, and highly organized.

It would help if you had a positive attitude, a desire to work efficiently, and excellent time management skills. If you are hard-working and dedicated, this is a perfect place to get ahead.

Job Description:
• Performs administrative tasks associated with efficient and effective management of the client’s accounts, email, and calendar.
• Will be responsible for email management, calendar management, client management, and other ad-hoc tasks.
• Has knowledge of managing Social Media platforms (FB, IG, LinkedIn, etc.)
• Proficient in using Google Suite/MS Office, Project management tools (e.g., Trello, Asana, Slack, etc.), and CRMs.
• Ensure each customer contact is handled consistently with the client’s brand and values to maintain customer satisfaction and retention.
• Filter and escalate inquiries as appropriate.
• Responsible for customer engagement, customer care, complaints resolution & customer satisfaction.
• Update, maintain, and create SOPs relevant to the team’s current practice.
• Proficient in identifying and locating relevant sources of information, whether through databases & online resources. Capable of using advanced search techniques to retrieve accurate and up-to-date data.
• Must be able to work independently and with minimum supervision.
• Must be able to multi-task and flexible as other tasks may be assigned.

Requirements:
• Virtual assistant experience is REQUIRED.
• Proven track record from previous roles.
• Familiarity with Social Media platforms (e.g. FB, IG, LinkedIn, etc.)
• Proficiency with Microsoft Office/ Google Suite and good typing skills.
• Exceptional verbal and written communication skills.
• Professional manner and a robust ethical code.
• Excellent organization and time-management skills
• Laptop or desktop that is at least I5, or I5 equivalent and above.
• Strong internet connection with backup internet available.
• Self-directed and able to work with minimal supervision.

If you feel you are a right fit for the role, kindly fill out the form below so we can process your application accordingly.

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WE WILL NOT ENTERTAIN CANDIDATES WITHOUT THE ACCOMPLISHED APPLICATION FORM.