Join our dynamic team dedicated to providing exceptional vacation rental experiences. We Currently managing Two properties across various platforms and planning to scale in this business, ensuring top-notch service and smooth operations. If you’re passionate about hospitality and excel in a fast-paced environment, we want to hear from you.
Key Responsibilities:
– Administrative Support:
o Provide administrative support, including organize files, check-in/check-out procedures. DTCM reporting, and keyless entry systems.
o Monitor and track records of all booking reservations.
– Property Management:
o Create Managing Short-term listings in Airbnb and emphasizing key features and amenities.
o Manage mid-term rentals in Property Finder, Dubizzle, and Buyat “ UAE local Platforms”
o Regularly update listing content, including high-quality photos and compelling descriptions, to attract a wide audience.
o List properties and import property information on Airbnb, , Tripadvisor, Homeaway, Vrbo, and channel manager platforms “Hostaway”.
o Utilize and Slack for task management and daily communication.
– Guest Communication:
o Respond promptly to guest inquiries, ensuring responses within 3 minutes.
o Providing detailed information about properties, amenities, and booking procedures.
o Onboard guests by gathering personal information.
o Communicate check-in procedures clearly and comprehensively.
o Monitor online reviews and ratings, responding to guest reviews with professionalism and empathy.
o Handle Airbnb claims and damage claims with other platforms.
– Coordination:
o Coordinate with cleaners, maintenance, and owners. Schedule cleaners or maintenance teams.
o Coordinate with other departments (accounting, customer service, I.T., and cleaning team).
– Qualifications:
o Experience in Airbnb, , and other short-term rental platform
o Experience in Vacation Rental Property Management Software like Hostaway and Pricelab.
o Creative thinking abilities to support marketing initiatives and project launches.
o Strong customer service skills and the ability to maintain professionalism in all interactions.
o Reliable and committed to meeting deadlines and achieving goals.
– Skills and Abilities:
o Communication
o Development Management
o Time Management
o Computer Literacy
o Attention to Detail
o Decision Making
o Eagerness to Learn
o Social Media Management
o Self-Motivation
o Customer Service
o Data Entry
o Cloud-Based Apps
o Creativity
o Reliability
To apply for this position, please submit your resume, a cover letter highlighting your relevant experience and interest in the role, and any supporting documents. Please include the word Dubai in your application to indicate that you have read the entire job description.
APPLY FOR THIS JOB:
Company: Pmu Launch
Name: Hamed Alkharraz
Email: