About Us: Nash Global Ventures is a forward-thinking marketing company specializing in promoting businesses to new heights. We are currently seeking a proactive and detail-oriented Virtual Assistant to drive our customer review outreach efforts and manage our mystery shopper program, delivering exceptional results for our clients.
Role and Responsibilities:
As a Virtual Assistant at Nash Global Ventures, you will play a pivotal role in elevating our clients’ businesses through the following responsibilities:
1. Customer Review Outreach:
• Craft personalized text messages and emails to connect with previous customers, encouraging them to share their experiences by leaving reviews on various online platforms, particularly Google Business Profiles.
• Maintain a systematic record of communication, responses, and review progress.
2. Mystery Shopper Program Management:
• Spearhead the coordination of our mystery shopper program, recruiting individuals to assess and evaluate the customer service quality of our clients’ businesses.
• Effectively communicate program guidelines and expectations to our network of mystery shoppers.
• Oversee task distribution, ensuring timely and comprehensive completion of mystery shopping assignments.
• Analyze and synthesize feedback from mystery shoppers to identify actionable insights for service improvement.
3. Administrative Support:
• Assist in organizing and maintaining records of customer information, review data, and mystery shopper reports.
• Prepare regular and insightful reports summarizing review acquisition status and mystery shopper findings.
Requirements:
• Availability during US Business Hours (PST, CST, or EST is acceptable)
• Prior experience in customer service, outreach, or administrative roles is an advantage.
• Exceptional written communication skills in English.
• Proficiency in email and messaging platforms.
• Strong organizational skills with meticulous attention to detail.
• Self-motivated and capable of working independently while meeting set deadlines.
• Comfortable with remote work arrangements and task management.
• Familiarity with Google Suite (Gmail, Google Sheets, Google Docs) is preferred.
Benefits:
• Flexible work hours that accommodate your schedule and commitments.
• Opportunity to make a substantial impact on the success of multiple businesses through your efforts.
• Competitive compensation structured around performance and task completion.
• Potential for continued collaboration and expanded responsibilities as Nash Global Ventures continues to grow.
To apply, please submit a resume and answer the below questions:
1. Describe a time when you were challenged at work and were able to overcome it.
2. Please specify your hours of availability and your time zone.
3. Please rate your English fluency from 1-10 with 10 being a near-native speaker with no problem conversing at full speed in a video chat, and 1 being not fluent at all.
4. Please describe a time when you were not successful with a project. Why did this happen?
5. What are you passionate about in your life?
APPLY FOR THIS JOB:
Company: Virtual Workmate
Name: Ian Hecht
Email: