Virtual Assistant for IT and Healthcare Support

M-F 9am-6pm EST 1 hour lunch
+ Performance based bonus

We are seeking a dedicated and detail-oriented Virtual Assistant to join our team. This role requires someone with healthcare and IT experience, and has a VPN. The ideal candidate is a quick learner who can rapidly adapt to new software and provide robust support.

Overview:
– Support: Learn the job requirements, attend onboarding attend meetings, record them, and provide detailed reports.
– Technical Expertise: Use VPN and manage IP addresses effectively.
– Experience: Healthcare and IT experience, EMR experience, or IT support experience.

Responsibilities:
– Attend virtual meetings, take detailed notes, and provide comprehensive reports.
– Maintain, repair, and troubleshoot desktop hardware and software application on ticketing software like servicenow, salesforce.
– Provide customer service and end-user training.
– Perform advanced administrative, operational, and customer support duties that require independent initiative and judgment.
– Apply intermediate mathematical skills as needed.
– Research and resolve technical problems of moderate complexity, typically escalated from first-line support teams.
– Respond to escalated, email, and online requests for technical support.
– Document, track, and monitor problems using applicable systems and tools.
– Focus on methods, tactics, and processes for completing administrative tasks/projects.
– Regularly exercise discretion and judgment in prioritizing requests, interpreting, and adapting procedures, processes, and techniques.
– Work under limited guidance due to previous experience and knowledge of administrative processes and organizational knowledge.

Required Skills:
– Education: High school diploma/GED or more years of experience as a Desktop/End User Support Engineer; Bachelor’s degree in Computer Science preferred.
– Experience:
– Researching and resolving technical problems of moderate complexity, typically escalated from first-line support teams.
– Responding to escalated telephone, email, and online requests for technical support.
– Documenting, tracking, and monitoring problems using applicable systems and tools.
– Technical Skills: Proficient in using VPNs and managing IP addresses.
– **Healthcare and IT Experience**: Familiarity with healthcare IT systems and electronic medical records (EMR).
– Quick Learner: Ability to learn new software quickly and support it effectively.
– Communication Skills: Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
– Organizational Skills: Highly organized with excellent time management skills.
– Problem-Solving Skills: Strong analytical and problem-solving abilities.

Benefits:
– Competitive salary and bonuses
– remote work options.
– Supportive and collaborative work environment.

How to Apply:
Interested candidates should explain why they are the perfect fit for this role. Please include examples of previous relevant work, if applicable